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VXI Global Solutions Llc
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International Voice Process- Health Care

International Voice Process- Health Care

VXI Global Solutions Llc

0 - 2 years

|

3 Lacs

Posted:22 hours ago| Platform:

Apply

Skills Required

Healthcare International Voice Process International Technical Support Voice Process Voice Support US Process Inbound Voice Process Bpo Voice Technical Support Technical Voice Process International Voice Us Voice Process International Calling International BPO

Work Mode

Work from Office

Job Type

Full Time

Job Description

As a customer service advocate, you will be assisting members with various questions on their health plan and ensuring all questions are answered accurately using tools provided. Questions will cover things such as plan benefits, claims inquiries, finding a provider, billing and payment inquiries.

Roles and Responsibilities

Agents will answer inbound calls for members and assist them with a variety of inquiries using tools provided and demonstrating a willingness to help, empathy when needed, and ensure issue resolution.
Answer calls in a timely manner with friendly demeanor and willingness to assist
Assist members with inquiries finding resolutions via the knowledge management system. Topics include but are not limited to billing and payment histories, explanation of benefits, provider search and confirmation of medical coverage.
Thorough documentation of the call inquiry and resolution discussed as well as any next steps in the CRM tool
Make necessary outbound follow ups when needed to support final resolution and satisfaction
Follow all compliance guidelines for verification (HIPAA)
Maintain professional demeanor, ensuring all questions answered and thorough understanding of the situation to address possible questions/scenarios
Responsible for ensuring that primary metrices are met

Education & Experience

No prior work experience required
At least 6 months of customer service experience preferred
Background in contact center, healthcare, or insurance is a plus
Must have completed high school
Minimum age requirement: 18 years
Must be proficient in reading, speaking, and understanding English to effectively communicate with customers and follow instructions

Please WhatsApp to 7702293051.

Hiring process -

HR round

Versant Voice

Operation round

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VXI Global Solutions Llc

Primary and Secondary Education

WICHITA Kansas

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