International Voice Process Expert

1 - 4 years

3 - 6 Lacs

Posted:3 days ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibility

  • Handle customer inquiries and resolve issues related to their banking cards.
  • Provide excellent customer service and ensure satisfaction.
  • Work with internal teams to resolve complex issues.
  • Maintain accurate records of customer interactions.
  • Stay updated with industry trends and developments.
  • Collaborate with other teams to achieve business objectives.
Job Requirements
  • Minimum 5 years of experience in international voice process, preferably in the IT Service & Consulting industry.
  • Strong knowledge of US Banking Cards Account and related processes.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and adapt to changes.
  • Strong analytical and critical thinking skills.
  • Experience working with customers from diverse backgrounds and cultures.

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