Customer Success Associate

As an Advisor/Customer Success Advisor at our company in Pune, Maharashtra, you will be an integral part of our Sales, Insurance, and Customer Support teams for Voice Process. Whether you are a fresher or an experienced professional, if you possess exceptional communication skills and a dedication to customer service, we eagerly await your application. **Roles and Responsibilities:** - Work effectively in a fast-paced environment. - Utilize assigned software and tools to manage customer interactions and data. - Adhere to company policies and procedures. - Maintain a professional and courteous demeanor consistently. - Provide information about insurance products. - Process insurance applications or claims. - Address customer queries regarding insurance policies. - Handle inbound and outbound calls as per Line of Business (LOB). - Resolve customer inquiries and issues related to sales, insurance, or general product/service information. - Offer accurate and timely information to customers. - Troubleshoot problems and assist customers in finding solutions. - Keep records of customer interactions. - Escalate unresolved issues to the relevant department. **Qualifications Required:** - Graduation is mandatory. If you join us, you can expect a competitive salary ranging from up to 25,000 CTC for freshers to up to 31,000 CTC for experienced professionals. Your contribution will be valued, and you will have the opportunity to grow and excel in your career with us.,