Cleo is a cloud integration technology company focused on business outcomes. Every day, we ensure that each one of our 4,000+ customers' potential is realized by delivering solutions that make it easy to discover and create value through the connections and integration of enterprise applications supporting critical workflows. By providing the industry's most complete and flexible integration offerings, we are helping our clients build trusted relationships across their partner ecosystems today, while providing all the control and visibility they need to advance their business tomorrow. In a nutshell, Cleo is a rapidly growing category leader in ecosystem integration software and we have experienced tremendous growth over recent years. Job Overview: We are looking for a proactive and hands-on IT Technician with around 2 years of experience in IT support and infrastructure. The ideal candidate should have a good foundation in system administration and networking, with the ability to troubleshoot and maintain IT systems and infrastructure efficiently. Key Responsibilities: Maintain and support servers and systems (Windows/Linux). Install and configure network devices (routers, switches, firewalls, VPNs). Perform basic system backups, software updates, and patch management. Monitor and troubleshoot network performance and connectivity issues. Assist in implementing security measures including firewalls and antivirus tools. Manage user accounts and access controls (Active Directory, Group Policy). Maintain IT inventory and support procurement processes. Respond to service requests and incidents in a timely and professional manner. Document IT processes and system configurations. Collaborate with other teams to support IT-related projects and initiatives. Required Skills and Qualifications: Around 2 years of experience in IT support or system/network administration. Basic to intermediate knowledge of network protocols (TCP/IP, DNS, DHCP). Experience with Windows Server and/or Linux systems. Familiarity with Active Directory and Office 365 administration. Exposure to configuring and managing switches, firewalls, and Wi-Fi networks. Understanding of virtualization (VMware or Hyper-V preferred). Basic scripting knowledge (PowerShell or Bash) is a plus. Strong problem-solving and communication skills. [Optional] Relevant certifications (e.g., CCNA, Network+, MCSA) are advantageous. Preferred Qualifications: Exposure to cloud services like AWS, Azure, or GCP. Familiarity with monitoring tools (e.g., PRTG, Zabbix, Nagios). Awareness of basic cybersecurity best practices. Cleo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. Show more Show less
A Test Engineer I is an entry-level role focused on ensuring the quality and reliability of software, hardware, or systems through structured testing processes. This position supports the development team by identifying defects, validating functionality, and contributing to the delivery of high-quality products. What You Will Be Doing Develop and execute test plans and test cases based on system specifications. Perform manual and automated testing (e.g., regression, system, load, and acceptance testing). Identify, document, and report software defects and inconsistencies accurately and thoroughly. Collaborate with developers to troubleshoot and resolve issues. Analyze test results and provide feedback to project teams. Maintain and update test environments and scripts. Participate in product design reviews to offer input on testability. Support user acceptance testing (UAT) and post-release validation. Your Qualifications Experience of 2 to 5 years in Agile project methodology and test management. Familiarity with QA methodologies and Agile frameworks. Basic knowledge of test management tools (e.g., qTest, Zephyr) and SQL. Understanding of programming languages (e.g., Java, Python, C++). Strong attention to detail and analytical thinking. Good communication and documentation skills. Cleo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
Title: Product Manager/Product Owner At Cleo, we love our customers, and they love us back (more). We are passionate about our product, and we live for our customers. Every team member in the Products organization has one goal – to build the right product. This makes each team member's responsibilities fluid and dynamic. Cleo is looking for a data-driven, customer-focused individual to help us achieve this goal. You will be a member of the Cleo Product Management team and will work side by side with our team to guide our product strategy and direction. Your natural curiosity will drive you to learn about our customers' complex technical problems and you'll use your abilities to ask the right questions, challenge assumptions, and collaborate to find the optimal solutions. Responsibilities will include but not be limited to: Driving roadmap based on extensive discovery and validation of customer needs, market trends and Cleo strategy Working closely with engineering, sales, marketing, leadership team to define business case for new product initiatives Defining, building and testing user stories, acceptance criteria and epics by working "three in a box" with Engineering and User Experience Being responsible for internal sales, services and support training and enablement on Cleo products Analyzing and recommending product enhancements based on product adoption and customer journey Iterating quickly to launch new features and making data driven decisions to test their efficacy Communicating effectively to articulate the product's current state and investment areas to influence stakeholders and leadership Requirements: 4+ years of product management experience in B2B or 6+ years of industry experience Deep experience in Cloud and iPaaS is required Exposure to supply chain business processes (Order To Cash, Procure To Pay, etc.) is a bonus Excellent analytical / problem-solving skills Strong excel and pivoting skills Managing a team is a plus Strong written, verbal, presentation and communication skills Ability to lead and influence via persuasion, patience, and energy A passion for usability, user empathy and a knack for simplicity Hands-on, willing to do whatever it takes to get quality products and features to market on time BE/BS in Computer Science or related field Strong project management and organization skills Maintain and manage product management tools Cleo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
Product Marketing Content Manager Location : Cleo Bangalore Department : Product Marketing Reports to : Dylan Lee, Senior Director of Product Marketing Type : Full-time Role Description Product Marketing at Cleo is fun and fulfilling! We're looking for someone with deep writing skills and a strategic mind seeking a creative and high-energy product marketing role. You are a sharp writer and high-producing product marketer. You are comfortable switching between the high-technical world of product and the less-technical side of go-to-market. You have a strength for compelling messaging and a passion for GTM execution and product launches. You love to write and present memorable content to passionately communicate new product to the world. You are equally engaged working individually and collaboratively. You are confident in taking highly technical concepts and translating them into compelling content for a mass audience as a subject matter expert. As a Product Marketing Content Manager, you will play a critical role in how we communicate our product value both internally and externally. You will drive the development of high-impact content to support product-centric go-to-market execution, including customer communications, sales enablement, while driving product launches. You'll work cross-functionally with Product Management, Sales, Customer Success, and the broader Marketing organization to bring new product and enhanced capabilities to market and ensure consistent messaging across touchpoints. Responsibilities Content Strategy and Execution Create and maintain diverse content assets to support customer-facing requirements, including customer communications, product datasheets, solution briefs, infographics, slides, thought leadership and more. Work closely with graphic designers to manage collateral creation from conception to publishing. Collaborate with SMEs to ensure relevancy and accuracy of content and align to business objectives. Develop messaging frameworks, pitch decks, and talk tracks tailored to different target personas, sales segments, and industry verticals. Product Launch Management Track and manage timelines, asset readiness, communications, and activation to ensure successful milestones and timely launch deliverables. Align with product management, marketing, sales ops, fin ops, IT, and other stakeholders throughout the launch. Ensure Sales, Customer Success, and Marketing alignment and drive enablement through training, FAQs, objection handling, etc. Cross-Functional Enablement Produce internal documentation that articulates positioning, competitive differentiation, and key value propositions. Enable sales, customer success and marketing teams through playbooks, as well as develop training content for Cleo's Learning Management System. Support internal communications for cross-functional alignment around new releases and product initiatives. Skills Exceptional written ability, including synthesizing insights and ideas into simple, succinct narratives applicable across all levels and functions including executives, prospects, and customers. Comfortable working in a fast-paced, cross-functional environment with multiple stakeholders across time zones. Strong presentation (PowerPoint) with a solid demonstration of visual storytelling. Proven track record of managing product launches and creating content that drives measurable business impact. Excellent project management and collaboration skills, with attention to detail. Skilled at AI-generated content creation and marketing. Tools Content Management: HighSpot, Google, SharePoint Office: D365, Google, Adobe Other: Generative AI, Gong, Salesforce Your Qualifications & Experience 2+ years of product marketing Bachelor's degree in Marketing, Communications, Business, or a related field. MBA preferred. Experience working for a B2B SaaS company, integration or supply chain industry preferred A few things we have to offer Competitive base salary + commission Great Healthcare + Dental + Vision plans available Flexible PTO offerings with focus on life-work balance Culture of support and development 401k match FSA and HSA options Employee Assistance Program Paid Parental Leave Hybrid work environment Representing a company with 5,000+ clients and a 99% retention rate Accelerated title and salary growth potential A fun and energetic work environment that makes you excited to go to work every day Cleo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. Cleo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
As a Product Marketing Content Manager at Cleo, you will play a crucial role in communicating the value of our products both internally and externally. You will be responsible for creating compelling content to support product-centric go-to-market strategies, customer communications, sales enablement, and product launches. Your role will involve collaborating with various teams within the organization to ensure consistent messaging and successful product launches. **Responsibilities:** - Create and maintain diverse content assets such as customer communications, product datasheets, solution briefs, infographics, slides, and thought leadership pieces. - Work closely with graphic designers to oversee the creation of collateral from ideation to publication. - Collaborate with subject matter experts to ensure content relevancy and accuracy aligned with business objectives. - Develop messaging frameworks, pitch decks, and talk tracks tailored to different target personas, sales segments, and industry verticals. - Track and manage timelines, asset readiness, communications, and activation for product launches to ensure successful milestones and timely deliverables. - Coordinate with various stakeholders including product management, marketing, sales ops, fin ops, IT, and others throughout the launch process. - Drive alignment and enablement across Sales, Customer Success, and Marketing teams through training, FAQs, objection handling, etc. - Produce internal documentation articulating positioning, competitive differentiation, and key value propositions. - Create playbooks and training content for Cleo's Learning Management System to enable sales, customer success, and marketing teams. - Support internal communications for cross-functional alignment around new releases and product initiatives. **Skills Required:** - Exceptional written ability to synthesize insights and ideas into simple, succinct narratives for various audiences. - Comfortable working in a fast-paced, cross-functional environment with multiple stakeholders across different time zones. - Strong presentation skills with expertise in PowerPoint and visual storytelling. - Proven track record in managing product launches and creating impactful content. - Excellent project management and collaboration skills with high attention to detail. - Proficient in AI-generated content creation and marketing. **Tools:** - Content Management: HighSpot, Google, SharePoint - Office: D365, Google, Adobe - Other: Generative AI, Gong, Salesforce **Qualifications & Experience:** - 2+ years of experience in product marketing. - Bachelor's degree in Marketing, Communications, Business, or a related field. MBA preferred. - Experience working for a B2B SaaS company, integration, or supply chain industry is preferred. At Cleo, we offer a competitive base salary with commission, great healthcare, dental, and vision plans, flexible PTO options, a culture of support and development, 401k match, FSA and HSA options, Employee Assistance Program, Paid Parental Leave, hybrid work environment, accelerated title, and salary growth potential. Join us in a fun and energetic work environment with over 5,000 clients and a 99% retention rate.,
The Position Cleo's Professional Services Project Management Office (PMO) is looking for a Project Manager to support and be a part of our organization's continued growth! The ideal candidate can present a successful record of delivering cloud-based, integration-focused solutions to external customers with bonus points for B2B Integration and/or EDI experience. The Project Manager will coordinate closely with both customer and internal teams and be responsible for the successful implementation of Cleo products and services. You will work closely with cross-functional teams on approved projects and ensure delivery outcomes are achieved within scope, schedule, budget, and quality constraints. The Project Manager must feel comfortable working with Executive and Senior Leadership, Client Stakeholders, and Implementation Engineers. You will be a great fit if you are organized, possess a strong project management mindset with technical chops, stellar communication skills, and a readiness to grow and be challenged as part of a high performing team. What you will be doing Manage a portfolio of projects including efforts tied to strategic accounts Deliver value to our customers by owning project delivery outcomes from kickoff to closure for customer facing solutions Communicate regularly with project stakeholders on status, schedule, budget, and risk factors through each project phase Conduct project kickoffs, planning sessions, and regular delivery meetings Lead teams consisting of implementation engineers and influence everyone around you to deliver positive results for both Cleo and our customers Understand and communicate the value of Cleo's solutions to our customers Thrive on assuming ownership for all project deliverables and outcomes Support organizational growth by following best practices related to time accounting, forecasting, and budgetary management Effectively communicate all project activities and needs with the customer and liaise with implementation engineers and other departments that support your projects Help shape a growing and results-focused PMO with your delivery experience and strong project management skillset Requirements Bachelor's degree in Computer Science, Management Information Systems, or related field 6+ years of work experience in Project Management with a desire for continued growth in the profession Project Management Professional (PMP) certification preferred Prior experience with EDI, MFT, data movement, or file transfer technologies highly preferred Experience managing resources, schedules and budgets within Project Portfolio Management (PPM) or related software tools Must be well organized and detail oriented Demonstrated experience delivering cloud-based technology solutions Exceptional stakeholder management and executive presentation skills Skilled with interacting and coordinating across multiple business and technical teams Ability to manage a portfolio of multiple customer projects concurrently Cleo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
Position Summary As a Sales Development Representative, you will play a critical role in supporting the organization's significant growth while identifying new opportunities for Cleo within prospective accounts within target European countries. Reporting to Cleo's Sr. Director of Marketing, you will be tasked with initiating sales cycles and developing millions of dollars in pipeline for our EMEA Sales Team through strategic prospecting and outreach. You will become a Cleo product expert and develop the necessary skills to enjoy a future sales role here at Cleo. This role will require a high level of outbound activity and organization. Essential Duties and Responsibilities Work in parallel with Cleo's EMEA VP of Sales to identify and prospect in-market net new accounts Generate new business opportunities through outbound campaign activities including cold-calling, email, and social selling Collaborate with Marketing to drive necessary content creation and any other collateral that will assist in breaking through list of targeted accounts Continuously improve knowledge of products, industry trends, and sales techniques to enhance sales development skills Thoroughly qualify prospects to ensure there is a good fit between Cleo and prospective accounts Inspire prospects and create a sense of urgency through clear articulation of Cleo's value proposition and pain-based selling Consistently achieve or exceed monthly opportunity targets Attains monthly outbound activity expectations for dials, emails, and total touches against targeted accounts Effectively craft tailored messaging for specific accounts based on digital activity identified across multiple platforms Become proficient in using some of the best sales tools within the industry like sales engagement / nurturing platforms, buying intent (AI) data, and account-based orchestration. Minimum Qualifications (Knowledge, Skills, and Abilities) Effective verbal and written communication skills Focus on the positive and strive for continual improvement Be results oriented and driven to carve out a career path within the field of sales Display a strong interest in supply chain trends and technology Collaborate and operate well in a fast-paced, team-oriented environment Be a quick learner with the ability to solve complex problems Adhere to a strong work ethic and maintain a positive outlook Enjoy learning about the IT /Software industry Cleo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.