International Voice Process Executive

Job Description

Greetings from KVC CONSULTANTS LTD. HIRING FOR LEADING ITES MNCs - INTERNATIONAL Voice roles for different locations in Bangalore -- Candidates residing in Bangalore/Pune/Hyderabad may apply for the same & outstation candidates need to relocate to Certain places . Job Description PROFILE 1- Biggest IT MNC in India -- Phase-1 Option 1 - Biggest IT MNC in India Process -- INTERNATIONAL Customer Support Voice Eligible:- Graduates with 1 year of BPO Experience required 1 Year of INTERNATIONAL BPO experience Required ( Excellent English Communication skills mandatory ) Salary:- Rs 3.75 LPA to 4.5 LPA 5 days working / Cabs available Job Location - Electronic city/ Hinjewadi/ Hitech city Option 2 -- Biggest IT MNC in India Process --International Customer Support Voice Eligible:-Graduates with 2 Year of experience in International Voice with Good communication skills . Salary:- Upto Rs 5.75 LPA 5 days working / Cabs available Job Location - Electronic city/ Hinjewadi/ Hitech city ------------------------------------------------------------------------------------------------------------------------------------------------- Roles and Responsibilities in an International Voice Process BPO Customer Interaction: Engage with customers over phone calls to provide support, answer queries, and resolve issues in a professional and courteous manner. Address customer concerns and provide relevant solutions, ensuring satisfaction. Issue Resolution: Identify customer problems or concerns and offer timely and effective solutions. Escalate complex issues to higher-level support teams when necessary while ensuring the customer is informed. Adherence to Scripts: Follow predefined scripts and guidelines to maintain consistency and professionalism in all customer interactions. Adapt communication style to fit the customers needs while maintaining service standards. Quality Assurance Compliance: Maintain high-quality standards in communication, ensuring accuracy, clarity, and professionalism in every call. Ensure calls meet internal quality and performance metrics (such as First Call Resolution, Customer Satisfaction, etc.). Performance Metrics: Meet or exceed performance metrics such as Average Handling Time (AHT), Customer Satisfaction (CSAT), and First Call Resolution (FCR). Continuously work towards improving personal and team performance through self-assessment and feedback. Handling Difficult Situations: Remain calm and professional when dealing with upset or irate customers, working towards de-escalating conflicts and resolving concerns. Offer empathetic solutions, ensuring a positive customer experience despite challenges. Customer Relationship Building: Build and maintain positive relationships with customers by providing exceptional service, leading to higher customer loyalty and retention. -------------------------------------------------------------------------------------------------- FOR THE INITIAL SCREENING ROUND --- PLS CALL ANY OF THE BELOW NUMBERS- or WA with resume and profile interested & location Vanshika -9628373762 Areesha -9628373763 Divya -9821182650 Reba -96283 73764 ##KVC CONSULTANTS LTD## ##NO PLACEMENT CHARGES##