International Voice Process Executive

1 - 3 years

3 - 6 Lacs

Posted:11 hours ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

Process 1

  • Handle inbound and outbound calls with US customers queries
  • Deliver accurate information and excellent customer support
  • Resolve customer concerns professionally and promptly
  • Maintain productivity, quality, and compliance standards
  • Follow all company policies and security protocols

Eligibility Criteria:

  • Minimum 10+2 or Graduate qualification
  • Minimum 1 year experience in an

    International Voice Process

    is

    mandatory

  • Excellent

    verbal and written communication skills in English

  • Strong

    problem-solving skills

    with a customer-first attitude
  • Willingness to work night shifts and flexible hours
  • Relieving letter

    from previous employer is mandatory

Interview Process:

Mode:

Rounds:

  1. Test Round

  2. Final Ops Round

Location Hyderabad

andle customer queries, resolve complaints quickly, provide clear product or service information, keep records updated, and collect feedback to help the company improve

Shift

  • 6 months 18 - months - 31k fixed + 2k Attendance bonus

  • Above 18 months - 38 K - 2k attendance Bonus

Key Requirements & Responsibilities:

  • Minimum Education: Under grads /Any Grad
  • Key Skills: Excellent communication, adaptability, and basic computer skills.
  • Handle inquiries and resolve issues from international clients via phone, email, and chat.
  • Maintain professional and empathetic communication across different time zones and cultural contexts.
  • Provide accurate product, service & policy information.
  • Use CRM tools effectively.
  • Fluent English communication (Voice/Chat) is essential.

Process 3 . International Customer Support or Technical support (2 Years exp is mandatory)

  • HR
  • Versant
  • Manager Round

Work Location: Hyderabad.

Interested candidates can apply HR Nikitha

Whatsapp No ; 80960 35721

Mail id : nikitha.ganteda@axisservice.co.in

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