International Voice Process ||Customer support

Wsne Consulting

1 - 5 years

4 - 9 Lacs

gurgaon haryana india

Posted:3 weeks ago| Platform: Foundit logo

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Skills Required

customer service communication active listening problem-solving voice support international customer interaction conflict resolution

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities:

Answer inbound customer calls and provide assistance on inquiries, complaints, or requests.
Resolve customer issues in real-time, ensuring high-quality service while adhering to company guidelines.
Handle a variety of queries related to products/services, billing, technical issues, or account management.
Maintain a professional and friendly tone, ensuring customers feel valued and understood.
Assist with troubleshooting issues and guide customers through solutions in a clear and concise manner.
Document all customer interactions, issues, and resolutions accurately in the system.
Provide customers with information about new products, promotions, or services as applicable.
Escalate complex issues to the appropriate team for resolution when necessary.
Meet and exceed performance metrics such as call handling time, customer satisfaction, and first-call resolution.
Follow up with customers to ensure complete satisfaction with the solutions provided.
Work with international teams to ensure smooth communication and resolution of issues.
Ensure compliance with company policies and legal regulations.

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