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Axis Services
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International Voice Process (Customer Support)

International Voice Process (Customer Support)

Axis Services

0 - 3 years

3 - 4 Lacs

hyderabad bengaluru

Posted:1 day ago| Platform:

Apply

Skills Required

blended process voice process chat process international voice process non voice process international non voice problem solving semi voice email process inbound voice process good communication in english bpo voice international process international bpo

Work Mode

Work from Office

Job Type

Full Time

Job Description

International Customer Support (Voice Process)

As an International Voice Process representative, you will be responsible for handling customer inquiries, complaints, and providing solutions in a professional and timely manner. You will work as part of a team to ensure high customer satisfaction and meet service level agreements.

Responsibilities

Handle inbound/outbound customer calls regarding product/service inquiries and issues
Provide accurate information and assistance to customers
Resolve customer complaints and escalations in a professional manner
Maintain customer records and update information in the system
Identify and escalate priority issues to the appropriate team
Achieve individual and team targets for customer satisfaction and productivity
Follow company policies and procedures
Adhere to quality standards and call center metrics

Location

Eligibility

Freshers
- Up to 3LPA fixed
Experience - 6 to 18 Months:
3.4 LPA | 20,000 Fixed + 2,000 Attendance Bonus

18+ Months:

Qualifications

Excellent verbal and written communication skills in English
Strong customer service orientation
Ability to empathize with customers and provide appropriate solutions
Good problem-solving skills
Ability to work in a fast-paced and target-driven environment
Basic computer knowledge and typing skills
Flexibility to work in shifts, including weekends and holidays

Skills

Fluent in English
Active listening
Attention to detail
Patience
Multitasking
Conflict resolution
Time management
Customer relationship management
Computer skills
Adaptability

Immediate Joiners preferred.

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