International Telecaller (Agents and Team Leader)

Job Title: Team Leader And Agents – International Telecaller (UK Market)
Location: Netaji Subhash Place, Pitampura
Department: Sales / Customer Support / Business Development
Reports To: Sales Manager / Operations Manager
Shift Timings: UK Shift (typically 1:30 PM – 10:30 PM IST)
Job Type: Full-time

Job Summary:

We are looking for a proactive and experienced Team Leader to manage our international telecalling team focused on the UK market. The ideal candidate will be responsible for driving team performance, ensuring quality communication with customers or clients, and achieving daily/weekly/monthly targets. Experience in handling UK-based telecalling operations is a must.

Key Responsibilities:

• Lead and supervise a team of international telecallers handling outbound/inbound calls for the UK market.
• Set daily/weekly/monthly goals and monitor team performance against targets (sales, leads, customer satisfaction, etc.).
• Provide regular training, coaching, and support to enhance team productivity and call quality.
• Conduct regular audits and quality checks to ensure high standards in call interactions.
• Resolve escalations and support the team in handling complex or high-priority calls.
• Coordinate with other departments such as Marketing, Sales, or CRM for lead management and feedback.
• Prepare and present performance reports and improvement plans to the senior management.
• Ensure adherence to compliance standards, data protection laws (e.g., GDPR), and company policies.
• Recruit, onboard, and mentor new team members as needed.

Requirements:

• Minimum 2-4 years of experience in international telecalling (UK market), with at least 1 year in a Team Lead role.
• Excellent communication skills in English (UK accent a plus).
• Strong leadership, motivational, and interpersonal skills.
• Knowledge of CRM tools, call center software, and reporting dashboards.
• Ability to work in a target-driven environment and manage time effectively.
• Familiarity with UK customer behavior and regulatory requirements is preferred.

Preferred Qualifications:

• Bachelor’s degree in Business, Marketing, or related field.
• Experience in BPO/KPO/Call Center environment handling UK clients.
• Flexible to work in UK time zones and occasionally on weekends (if required).

Benefits:

• Competitive salary + performance incentives
• Growth and leadership opportunities
• Work with a dynamic and international team.

Job Types: Full-time, Permanent

Pay: ₹18,000.00 - ₹35,000.00 per month

Work Location: In person