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Movate Technologies
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International Technical Support Engineer - Voice Process

International Technical Support Engineer - Voice Process

Movate Technologies

0 - 5 years

3 - 4 Lacs

chennai

Posted:None| Platform:

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Skills Required

customer service good comm skills international voice process it helpdesk tech support technical helpdesk international technical support technical voice process technical process tech sales verbal communication technical troubleshooting

Work Mode

Work from Office

Job Type

Full Time

Job Description

Dear Candidate

Roles and Responsibilities

Looking for candidates with excellent communication skill for technical support
Candidate should be flexible to work in US Shift (Rotational night shifts).
Candidate should be excellent in English communication.
Preferable candidates from Tamilnadu or Currently in Tamilnadu willing to work from Office .
Any experience who are willing to work with technical process can also apply.
Candidates with International Technical Voice experience is preferred.
Networking Experience with International Voice is mandatory.

Essential Functions:

Handle incoming calling process/complete tasks identified in cases received through CRM portal and assigned queues
Triage incoming cases received by CRM. Prioritize & Assign by priority category, offer case acknowledgment & expectations to customer
Provide application support by creating cases, conducting & documenting initial discovery, and escalating when necessary
Adhere to established SLAs, and productivity/performance goals

Provide world class Customer Support by delivering service.

Perks and Benefits

Salary

Shift time -

Cab facility -

Work Location -

Language:

Benefits:

Schedule:

Send your updated resume : nivya.avinash@movate.com

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