Technical Support

Designation: Backup Analyst- Technical Support

Years of experience: 2 to 7 years

Role: Permanent

Job Location: Whitefield, Bangalore

Qualification:

Job Requirement:

Candidates must have min 2-8 years of exp in Chat support/Voice/ Phone support ( preferably Technical Support Process.

Responsible for providing diagnostic technical support related to installation/configuration/issue troubleshooting

Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures.

Should have knowledge of networking concepts.

Should be open to work in rotational / night shifts in a 24/7 environment.

Should have excellent verbal communication skills.

Perks and Benefits

Best in Industry

About IDrive:

IDrive Inc. is a leading online backup service provider, based in Calabasas, CA. IDrive Software (India) Private Limited, the R&D center, is based in Bangalore. We specialize in developing cutting-edge applications in cloud storage, online backup, file sync/sharing, onsite disk image backup, and remote access domains. We have 6 data centers in California, Oregon, and Virginia that store over 500PB of data for more than 4 million users.  
At IDrive Software, we have an exceptional, self-motivated, and skilled team. A wide range of highly reviewed cutting edge applications is a testimony to the dedication and skills of our team.