International Customer Support Specialist

Company Description

Avalanche High-Tech Enterprise is a premier online platform integrating recruitment services, IT solutions, and product development to fulfill diverse business needs. Utilizing advanced tools and algorithms, we provide businesses with an efficient method to connect with top-tier talent, ensuring the right fit for every team. Our IT services focus on system integration, cloud solutions, cybersecurity, and custom software development to optimize processes and enhance operational efficiency. Additionally, we excel in creating innovative digital solutions, software applications, and mobile apps tailored to meet the ever-evolving demands of modern businesses.

Role Description

This is a full-time on-site role located in Pune for an International Customer Support Specialist. The role involves providing high-quality customer and technical support to global clients, addressing and resolving inquiries, and ensuring customer satisfaction. The specialist will handle customer interactions, troubleshoot technical issues, and deliver effective problem-solving solutions. Additionally, they will be responsible for maintaining records of customer interactions and working closely with teams to enhance service quality.

Qualifications

• Skills in Customer Support, Customer Satisfaction, and maintaining strong client relationships.
• Proficiency in Technical Support and Analytical Skills for problem-solving and issue resolution.
• Excellent Interpersonal Skills to ensure effective communication with a diverse global customer base.
• Ability to work collaboratively with cross-functional teams to improve service processes.
• Previous experience in a customer support role dealing with international clients is highly advantageous.
• A bachelor's degree in Business, IT, or a related field is preferred.
• Proficiency in multiple languages is a plus.