Posted:4 days ago|
Platform:
On-site
Full Time
Plot No. A40A, Phase VIII B, Sector 75, Industrial Area, Mohali-Punjab (160062)
10+2 / Graduate with excellent verbal & written communication skills
Open for both freshers and experienced candidates
Computer Knowledge, good typing speed
Handle inbound and outbound international customer calls.
Provide accurate information and resolve customer queries efficiently.
Troubleshoot product/service-related issues and provide appropriate solutions.
Maintain high levels of professionalism and customer satisfaction during interactions.
Document call outcomes and update CRM systems accurately.
Respond to customer queries via email, chat, and other written channels.
Ensure timely and grammatically accurate responses to international customers.
Analyze customer issues and provide clear, step-by-step resolutions.
Maintain service level agreements (SLAs) for response time and quality.
Escalate unresolved issues to the appropriate teams when necessary.
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