International Chat & Email Customer Support

NTT DATA, Inc.

4 - 6 years

3 - 5 Lacs

chennai coimbatore

Posted:2 days ago| Platform:

Apply

Skills Required

blended process cross selling chat support international chat process chat process email support live chat typing skills retention email process communication skills upselling voice

Work Mode

Work from Office

Job Type

Full Time

Job Description

Dear Candidates,

Greetings from NTT DATA

International process (Chat & Email). (Need Excellent Communication Skilled candidates)
Continues night shift (US Shift) No rotational.
One way cab will be provided. (Drop alone)
WFO (Chennai Porur DLF).
Two rounds of Interview ( Technical & Assessment)
Interview mode Virtual.
Assessment Offline ( Needs to report to NTT DATA office for Task Completion)
Graduation Mandatory.
Freshers are not eligible.

International process (Chat & Email). (Need Excellent Communication Skilled candidates)

In these roles, you will be responsible for:

Providing front-line Customer service to Policyholders, beneficiaries, agents, and internal customers via Chat/email.
Ensuring customer satisfaction and striving to meet service standards. Providing Outstanding customer service
Processing and logging incoming chats/emails into the CRM system.
Identifying customer needs, Forwarding, and escalating inquiries to relevant individuals and departments.
Communicating effectively and professionally with both internal and external customers to resolve questions and issues.
Developing and maintaining a solid working knowledge of the insurance industry and of all products, services, and processes performed by the team.
Collaborating with management or other team members as appropriate to proactively address service issues and concerns.
Analyze and clear inquiries of the Team and address them appropriately. Reaching out to various stakeholders for any further inquiries.
Coordinating training and mentoring activities for new team members.
Maintaining confidentiality of information.
Performing other duties as the need arises.

Required Skills for this role include:

Candidate should have a minimum of 1-5 years of experience in Voice/Chat support that required you to work regularly scheduled shifts.
Possesses excellent verbal and written communication skills
12+ months of experience in a role that required attention to detail, accuracy, and accountability for your work product.
12+ months of experience in a role that required you to communicate (oral/written) effectively in a professional/office setting.
Typing speed of 35 wpm.
Ready to work complete night shifts

Interested Candidates whatsapp @9498364617 or Email - sindhu.palanisamy@nttdata.com

More Jobs at NTT DATA, Inc.

NTT Data - Walk-in Interview - Hiring Freshers For Voice process

Chennai

Experience: Not specified

INR 0 - 2 Lacs

Senior Associate Software Development Engineer

Chennai, Tamil Nadu, India

Experience: Not specified

Salary: Not disclosed

Intern / Apprentice

Mumbai, Maharashtra, India

Experience: Not specified

Salary: Not disclosed

Intern / Apprentice

Mumbai Metropolitan Region

Experience: Not specified

Salary: Not disclosed

Security Managed Services Engineer (L2)

Mumbai, Maharashtra, India

Experience: Not specified

Salary: Not disclosed

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.