Internal Sales Executive

As an Inside Sales Executive at Frido, a leading D2C brand specializing in innovative ergonomic products, your role involves contacting and engaging customers who have abandoned their carts through various communication channels like email, phone calls, or messaging platforms. Your main responsibilities include persuading customers to complete their purchases by addressing their concerns, offering assistance, and providing incentives if necessary. You will also assist in optimizing cart recovery strategies by analyzing customer behavior, identifying patterns, and suggesting improvements to increase conversion rates. It is crucial for you to maintain accurate records of customer interactions and follow-up actions taken to ensure efficient tracking and reporting. Collaboration with cross-functional teams, including marketing and customer support, is essential to coordinate efforts and enhance the cart recovery process. You will need to stay updated on industry trends, best practices, and technological advancements related to cart recovery techniques to ensure effectiveness. To succeed in this role, you must possess strong communication skills, both verbal and written, with the ability to engage and persuade customers effectively. Handling objections from customers with professionalism and empathy, turning concerns into opportunities to provide solutions, is a key aspect of the job. A detail-oriented and organized approach to managing customer data, tracking interactions, and documenting follow-up activities is required for this position. Join our dynamic team at Frido and be a part of revolutionizing how people experience ergonomics!,