Intern-Technical Support Specialist

About Us

We are the tech behind how goods move across cities, ports, warehouses, and even borders.

Since 2017, we’ve been building automation software and hardware that powers logistics for

1,500+ businesses, including DHL, Delhivery, Samsung, LG, Haier, Siemens, and ITC.

From GPS and Bluetooth locks to RTK and blockchain, our 6 products help companies reduce

logistics costs by up to 15% by eliminating everyday inefficiencies, like pilferage, overbilling,

fraud, and human error. Our platforms are used by over 100,000 people daily across India,

Singapore, Germany, UAE, Qatar, Malaysia, Bangladesh, and the Philippines.

Some of our notable recognitions include the National Startup Award 2022, Startup of the Year

Award by Entrepreneur India and the NASSCOM Emerge 50 Award 2025.

Headquartered in Delhi and Dubai, with on the ground teams across India, we’re growing fast

and scaling faster.

Job Title: Intern – Product Success/Technical Support

Location: Delhi Headquarters located in Okhla Phase 1, New Delhi

Duration: Up to 6-month Internship.

Mode: In-office

Interview Process:

Level 1: Pre-screening (virtual)

Level 2: Skill Assessment Test - practical test/case study

Level 3: Face-to-Face Technical Interview with Product Success team

Internship Overview:

We are looking for a motivated Product Success Intern to join our team and support efforts in

ensuring our products deliver exceptional value to customers across Logistics, SaaS, and

Electronics domains. As part of the Product Success team, you will assist in monitoring product

performance, gathering user feedback, and helping to improve customer satisfaction.

Key Responsibilities:

1. Assist in tracking and analyzing product performance, customer feedback, and

hardware/software quality reports.

2. Support the creation of reports and dashboards showcasing product success metrics

and quality control data for both hardware and software products.

3. Assist in preparing user manuals, FAQs, guides, and technical documentation to support

both hardware and software users.

4. Participate in team meetings and brainstorming sessions to suggest product

improvements based on customer feedback, technical support cases, and quality

insights.

5. Coordinate communication between customers, sales representatives, technical support,

and product engineers to ensure timely and effective issue resolution.

6. Conduct competitor research and market analysis focusing on product features,

hardware reliability, software functionality, and customer service standards.

Job Type: Internship
Contract length: 0.6 months

Benefits:

• Food provided

Work Location: In person