Integrated Logistics Customer On-boarding Engineer

Job Description

It's more than a job When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine. ‎ The Customer Onboarding Engineer plays a crucial role in the onboarding of new customers. This position is responsible for defining processes for Operations in alignment with the customer’s sales & operations planning processes and the Kuehne Nagel Blueprint. With strong communication skills and a proactive approach to problem-solving, the Engineers collaborates with customers, Operations, technical team members and the finance organization to drive seamless customer onboarding and process optimization. How you create impact Create processes which will serve our customer’s logistics processes but also our operational standards and Blueprint. Ensure process changes align with business objectives (such as Productivity) and the assumed sales cost driver model productivity. Highlight any process deviations which are not in line with our business objectives. Clearly articulate requirements and explain complex processes to customers, operations, technical team members and cross-functional teams. Identify potential roadblocks in customer onboarding and proactively develop solutions to mitigate risks. Document and analyze customer requirements meticulously, ensuring solutions are adaptable across diverse environments. Evaluate customer demands critically, challenge inefficient requests, and recommend solutions that support long-term operational goals. Facilitate client workshops, providing clear explanations of our standard processes and ensuring customer expectations are aligned. Create financial process flows for Freight Audit and Payment which are in line with Kuehne + Nagel’s accounting and controlling guidelines. Collaborate closely with internal teams and external stakeholders to ensure a smooth onboarding experience and timely decision-making. What we would like you to bring Minimum 5 years of relevant experience. Proven experience in logistics process analysis and financial controlling or accounting. Strong verbal and written communication skills to articulate technical and operational concepts effectively Excellent problem-solving abilities with a proactive approach to identifying and addressing potential challenges. Detail-oriented mindset with a meticulous approach to documentation and process configuration. Ability to critically assess and optimize customer requirements for long-term success. Experience in leading client workshops and coordinating across multiple teams. Strong collaboration and stakeholder management skills. What's in it for you As an employer, Kuehne+Nagel stands for equal opportunity and we are committed to diversity in our teams with regards to people with disabilities. We believe that you can make a valuable contribution to Kuehne+Nagel and look forward to receiving your application. Who we are Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world. As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine. We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.