Installation Manager

Responsibilities

• Coordinate with Square Partner to plan installations based upon customer commitments.
• Manpower Forecasting for the upcoming week installations
• Tap manpower from market if sufficient manpower is not available with Square.
• Track installation costs
• Track adherence to quality, timelines, site hygiene, daily work progress by Square Team
• Nurture Project Managers, Site Inspectors and Measurement Executives in the system.
• Train new PMs on HomeLane Processes. (D2 meeting, site readiness check, installation site visits, installation sign off meeting, Smartsheet Updates)
• Train Site Inspectors on M&D Process
• Train measurement executives
• SPOC for PM queries/installation escalations.
• Performance Management of PMs, SI, SM
• Monitor and schedule day to day activity of PMs
• Work with Delivery Manager to achieve Revenue and NPS Target
• Track completion date of installation
• Coordinate with city Planner to ensure that project needs are being fulfilled

Expertise and Qualifications

• 8+ years of relevant experience in project management with strong technical knowledge in Home Interiors installation
• Root-cause problem solving skills and a data-driven decision mindset
• Strong English written & verbal communication skills
• Excellent people management skills (ideally, should have managed a span of 5+)
• Exceptional customer-centricity
• Solid project management
• High bias for action