Installation Manager

Role & responsibilities

Coordinate with Square Partner to plan installations based upon customer commitments.

Manpower Forecasting for the upcoming week installations

Tap manpower from market if sufficient manpower is not available with Square.

Track installation costs

Track adherence to quality, timelines, site hygiene, daily work progress by Square Team

Nurture Project Managers, Site Inspectors and Measurement Executives in the system.

Train new PMs on HomeLane Processes. (D2 meeting, site readiness check, installation site visits, installation sign off meeting, Smartsheet Updates)

Train Site Inspectors on M&D Process

Train measurement executives

SPOC for PM queries/installation escalations.

Performance Management of PMs, SI, SM

Monitor and schedule day to day activity of PMs

Work with Delivery Manager to achieve Revenue and NPS Target

Bi weekly update of every site under installation and under site readiness

Track completion date of installation

Coordinate with city Planner to ensure that project needs are being fulfilled

Preferred candidate profile

8+ years of relevant experience in project management with strong technical knowledge in Home Interiors installation

Root-cause problem solving skills and a data-driven decision mindset

Strong English written & verbal communication skills

Excellent people management skills (ideally, should have managed a span of 5+)

Exceptional customer-centricity

Solid project management

High bias for action