Inside Service Coordinator - Noida

Objective of the Role:

best-in-class service support

Key Responsibilities:

• Act as a key point of contact for service-related interactions.
• Ensure customer satisfaction by facilitating timely, accurate, and professional support.
• Build strong relationships with customers through prompt and transparent communication.
• Attend and assist in resolving maximum customer service calls.
• Provide 100% support to service managers and engineers during service operations.
• Register service calls and customer complaints in CRM with complete details.
• Create and update machine masters with all technical specifications and commissioning data.
• Follow up on service AMCs, part payments, preventive maintenance schedules, and RMA collections.
• Ensure timely receipt and documentation of installation and commissioning reports.
• Track and update AMC renewal status and outstanding service invoices.
• Generate daily service schedules in coordination with the team leader.
• Monitor open service calls and ensure timely closure by coordinating with HFOs and engineers.
• Prepare service-related documentation including training certificates and installation reports.
• Send pre-installation requirements and drawings to customers for all upcoming machine deliveries.
• Prepare and send service quotations (PM, labor, training, geometry test, re-installation, etc.).
• Raise service requests and tax invoices for all non-warranty visits.
• Regular interaction and performance review with service partners.
• Support internal teams with service-related updates and performance metrics.
• NPN calling and reporting.
• Support any ad-hoc service activities as assigned by the management.

Key Skills & Competencies:

• Excellent communication (written & verbal) and interpersonal skills
• Strong organizational and multitasking ability
• Customer-first mindset with a focus on service quality
• Proficiency in CRM and MS Office tools
• Knowledge of machine specifications and service processes preferred
• Team-oriented with strong coordination and follow-up skills

Qualifications & Experience:

• Graduate in Engineering /Technical / Science stream preferred
• Minimum 2-4 years of experience in service coordination or customer support role, preferably in manufacturing or engineering industries
• Experience in handling service-related documentation and CRM software

Personal Attributes:

• Highly proactive and self-driven
• Strong attention to detail
• Problem-solving mindset with a positive attitude
• Commitment to company mission and customer satisfaction

dchitare@phillipscorp.com

Regards

Divya chitare