Inside Sales Representative & Quoting Specialist

Job Description

Westcon-Comstor is a global leader in technology distribution. With a presence in over 70 countries, we collaborate with industry-leading vendors and resellers to drive innovation and deliver exceptional technology solutions across the globe. As we expand our footprint in India, we're looking for an experienced Technical Support Manager to be based in our office located in Pune. The Quote Specialist is responsible for: Providing Quote Specialist support on all technologies and products to channel partners and internal resources To support customers, the other internal departments regarding components of Westcon Group quote and sales enquiries To ensure customer satisfaction through the timely provision of accurate information on quotes and resolution of customer concerns Providing 'best price' quotations to our partners, using ERP, in-house quoting tools and deal registration processes Duties & Responsibilities: First point of contact via phone and email for all customer quote enquiries Generate and provide customer quotations within agreed service level agreements with a focus on accuracy and with attention to detail To maintain exceptional customer service and consistently strive to exceed customer expectations Educate clients on the best available solution, tools or collateral To escalate customer or vendor concerns promptly Ensure up-sell opportunities are explored with customer quotations To proactively follow up on customer enquiries Attend technical training on products across vendor portfolio and achieve certification requirements Other duties as requested by immediate manager Skills and Knowledge: Previous experience in a Pre-Sales role would be a distinct advantage Hardworking, self-motivated and has desire to move into Pre-Sales Consultant position Technical knowledge of data communications and networking with preferably a Diploma/Degree Understands Margin and Uplift calculations and can apply accordingly Sense of urgency and willingness to use initiative Strong interpersonal skills; ability to build strong relationships quickly and effectively both over the phone and face to face Excellent administrative skills with attention to detail, proactive follow-up and efficient time management General computer literacy SAP user skills would be a distinct advantage Ability to use Office programs such as MS Outlook, MS Excel, and MS Word The Quote Specialist must interact regularly with many different groups of people and must therefore exhibit a high level of professionalism and interpersonal skills at all times. If you're ready to take on a pivotal role in a fast-growing business, apply today to make your mark at Westcon-Comstor! Show more Show less