Inside Sales Executive - B2C

Job Title:

Location:

Experience Required:

About Us:

Frido is dedicated to enhancing daily living through innovative, ergonomic solutions that promote comfort and well-being. Our mission is to design the next generation of products to empower people to walk, sit, and sleep better. Each product we create is fueled by the same passion that drove us to innovate from day one: to give people the freedom to do more. Join us in our mission to transform everyday struggles into freedom and joy. Discover Frido, and experience the freedom to live life your way.

Key Responsibilities:

• Engage and convert B2C leads via outbound calls, WhatsApp, and video consultations.
• Actively manage abandoned cart leads and follow up via multiple platforms.
• Drive sales closure through consultative selling and personalized customer experience.
• Utilize and manage multiple CRMs for lead tracking, data entry, and reporting.
• Lead and train new inside sales team members on tools, processes, and scripts.
• Maintain accurate sales records and regularly update lead and conversion status.
• Collaborate with marketing and operations teams to optimize conversion strategies.
• Deliver strong performance against individual and team targets.

Required Skills & Experience:

• 3–4 years of proven experience in B2C inside sales, preferably in D2C or e-commerce.
• Hands-on experience with

  Shop on Video Call

  ,

  Shop on WhatsApp

  , and

  abandoned cart recovery

  .
• Strong familiarity with

  multiple CRM systems

  (e.g., HubSpot, Salesforce, Zoho).
• Ability to handle objections confidently and close deals efficiently.
• Experience in coaching or training junior sales associates is a strong advantage.
• Excellent communication and interpersonal skills.
• Self-driven, organized, and target oriented.