Infrastructure Manager, VP

Job Description

Join us as an Infrastructure Manager We're looking for an Infrastructure Manager to join us in shaping our bank of the future through innovation and technological advancement You'll ensure the operational health of the platform, covering all aspects of service, risk, cost and people With a broad spectrum of technology at your fingertips,you'll help toput the bank at the forefront of innovation by simplifying our services and creating the best experience possible We're offering this role at vice president level What you'll do As an Infrastructure Manager, you’ll be assisting with delivering a robust production management service for relevant infrastructure platforms. You’ll be maintaining the platforms’ operational stability and performance of technology, including maintaining any systems utilities and tools provided by the platform that are consistent with the service management and risks and controls framework and processes. Day-to-day, You’ll Be Driving the team’s activities to make sure that the platform integrity is maintained in line with technical roadmaps Encouraging innovation to develop a continual improving implementation approach at a deliverable pace, making sure that the priorities of stakeholders are delivered and support customer outcomes Planning and executing work within the platform and making sure that feature development requests from cross platform initiatives are responded to on time Articulating, championing and planning the frequent delivery of business value and customer enhanced experience, providing clear leadership to the teams to understand and focus on customer outcomes Seeking out opportunities to simplify the platform architecture, services and customer solutions, and guarding against introducing new complexities The skills you'll need Innovation and customer experiencesit at the heart of this role, so we’re looking for someone with at least 12 years of relevant industry standard toolsets and processes to drive up customer service within an IT environment. You'll Also Bring Technical knowledge, including platform, technology, products and domain Knowledge of tooling including ServiceNow, Jira, and CMDB Ability to extract detailed infrastructure reports and use subject matter expertise to make key decisions Excellent communication skills, with the ability to communicate complex technical concepts clearly to colleagues, including management level Good collaboration and stakeholder management skills Show more Show less