Infrastructure Manager, VP

Role Overview: Join us as an Infrastructure Manager in India and shape our bank's future through innovation and technological advancement. As the Infrastructure Manager, you will ensure the operational health of the platform by covering service, risk, cost, and people aspects. With a range of technology at your disposal, you will play a crucial role in putting the bank at the forefront of innovation by simplifying services and enhancing customer experiences. This role is offered at the vice president level. Key Responsibilities: - Assist in delivering a robust production management service for relevant infrastructure platforms - Maintain operational stability and performance of technology, including systems utilities and tools consistent with the service management and risks and controls framework - Drive team activities to maintain platform integrity in line with technical roadmaps - Encourage innovation for continual improvement at a deliverable pace and prioritize stakeholder requirements for customer outcomes - Plan and execute work within the platform, ensuring timely response to feature development requests - Articulate and champion frequent delivery of business value and improved customer experience - Seek opportunities to simplify platform architecture, services, and customer solutions while avoiding new complexities Qualifications Required: - Minimum of 12 years of experience with industry standard toolsets and processes to enhance customer service within an IT environment - Technical knowledge in platform, technology, products, and domain - Familiarity with tooling such as ServiceNow, Jira, and CMDB - Proficiency in extracting detailed infrastructure reports and utilizing subject matter expertise for decision-making - Excellent communication skills to convey complex technical concepts clearly to colleagues and management - Strong collaboration and stakeholder management skills (Note: No additional details of the company were mentioned in the job description.),