Infrastructure Engineering - Advisor II

3 - 7 years

5 - 9 Lacs

Posted:1 week ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Responsibilities
Requisition ID R-10358685 Date posted 07/14/2025 End Date 07/16/2025 City Pune State/Region Maharashtra Country India Location Type Onsite
Calling all innovators find your future at Fiserv.
Job Title
Infrastructure Engineering - Advisor II
What will you do:
Mentor and develop a team of Event Management Operators to support individual, team, business unit and corporate objectives. Meeting and exceeding Operational and defined Service Levels Manage requests for alert Review Knowledge documents for consistency to standards and relevance to business requirements. Build and maintain effective relationships with all internal stakeholders. Provide reporting on team performance and adherence to OLAs/ SLAs. Execute the Major Incident Management process within strict accordance of Fiserv policy guidelines. Attend Start of Day and Production review meetings and provide required inputs Participate in process improvement reviews, identifying, and recommending areas where existing practices and procedures require change and development Schedule BAU activities of the shift team. Complete KPI and SLA Reporting as required .
What will you need to know:
  • Infrastructure Alerting tools
  • Infrastructure platform , production support environment
  • IT BAU management experience
  • DR and Audit , client KPI reporting
  • ITSM Standards and Policy in-depth knowledge
  • Log management tools splunk . Dynatrace etc
  • Display inspirational and effective leadership from service delivery perspective
  • Display collaborative behaviours. Play one team .
  • Takes accountability for client deliverables
  • Payment flow awareness
What would be great to have:
  • Drive for service excellence and self-development , SLA and OLA
  • Strong critical thinking and client management skills
  • Sound decision making
  • Developing customer partnerships
  • Ability to see the Big Picture
Thank you for considering employment with Fiserv. Please:
  • Apply using your legal name
  • Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
Our commitment to Diversity and Inclusion:
Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.
Note to agencies:
Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.
Warning about fake job posts:
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.


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Fiserv

Financial Services / Technology

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