Infosys BPM is Hiring For Communication Coach (Trainer) - Bengaluru

Greetings from Infosys BPM Ltd.,

We are hiring for Communication Coach (Trainer) in Bangalore, please

Note: Please carry a copy of this email to the venue.

Interview Time: 10 AM to 1 PM

Interview Date:

Interview Venue:

Infosys BPM Hiring Center

785, GROUND FLOOR, AXIS SAI JYOTI, 100 Feet Ring Road, 15th Cross Rd, SARAKKI, 1st Phase, J. P. Nagar, Bengaluru, Karnataka 560078

Land Mark : Sindhoora Convention Center

Infosys BPM Ltd. is hiring for (Customer Support - International Voice)

• Job Location: Bangalore

• Qualification: Full time Graduates (15 Years of Education)

• Experience: 4 - 8 Years

Location: Bangalore

Employment Type: Full-Time.

About the Role:

Communication and Cultural Specialist dedicated for floor interventions for improvement of Communication, Customer connect and cultural understanding of the existing associates on production floor.

Responsibilities:

• Provide coaching to improve Communication (incl. English Language), Soft Skills (Customer / end user connect and Cultural understanding (US / UK, etc.).
• Conduct one -one or Group Coaching for a targeted group of associates on a rotational basis.
• Identify needs for development and provide interventions not limited to training, activities & engagement.
• Conduct facilitation workshops as part of the coaching needs.
• Undertake continuous observations and feedback for bottom quartile associates.
• Develop the supervisory staff on issue identification and coaching mechanism.
• Undertake Training needs Analysis.
• Conduct Daily Huddles for the span mapped.
• Responsible to deliver on the agreed Metric / MoS as an outcome to successful coaching.
• Utilize relevant tools required to help participants learn and to extend support to them.
• Examine data from multiple sources and integrate data/ inputs to determine and resolve key issues.
• Use basic analytical methods to identify problems for client scenarios and recommend solutions.
• Ensure all coaching plans are executed in a timely manner.
• Work closely with Quality and CS operations leaders to ensure improved
• Report and document the observations and feedback and share relevant updates to all required stakeholders.
• Translate customer service business requirements into training / coaching action plans.
• Any adhoc activities associated with skill enhancement of on of floor associates.

Requirements:

• Coaching Certification from a reputed institute.
• Working knowledge of research methodology and principles.
• Experienced in development needs assessment (TNA) techniques/ tools.
• Advanced knowledge of relevant tools required to help participants learn and to extend support to them.
• Advanced Customer Service attitude, skills and knowledge.
• Ability to translate customer service business requirements into training / coaching action plans.
• Client consulting skills.
• Willingness to relocate, travel and work in shifts, at short notice.
• Ability to Listen effectively and build rapport.
• Excellent Collaboration and Interpersonal skills.
• Consistently display strong knowledge of customer service domain and drive customer centricity.

Qualifications:

• Candidate must possess a bachelors degree in any field.
• Min. 4 -5 yrs. experience as a communication Coach or Communication and Culture Trainer
• Excellent in MS office products (Excel, Word, Outlook, PowerPoint).
• Experienced in training scheduling, delivery and reporting.
• Interface effectively and professionally with all levels of management both internally and externally.
• Excellent Oral and Written communication skills.
• Excellent analytical and problem-solving skills.

Must adhere and non-negotiables:

• Should've been actively performing the role of a Communication Coach and Culture Trainer from last 4-5 yrs.
• Excellent Oral and Written communication skills.
• Willingness to work in shifts
• Coaching Certification from a reputed institute preferred.
• Expertise in Voice and Accent Training

Preferred Qualifications:

Any Graduate

Note: Infosys BPM is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Documents to Carry:

• Carry a print out your updated resume;

• Carry any 2 photo Identity proof (PAN Card/Driving License/Voters ID card/Passport).

• All original education documents need to be available for verification. (10th, 12th, Graduation (Sem Wise Marksheet, CMM. Provisional and Original Degree)

Pointers to note:

• Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions.

• Original Government ID card is must for Security Clearance.

Thanks & Regards,

Talent Acquisition Team

Infosys BPM Ltd