Information Technology Support Specialist

Are you a dedicated IT professional with a passion for providing exceptional technical support Do you possess strong troubleshooting skills and excel at problem-solving We are currently seeking a highly skilled IT Support Specialist to join our esteemed team. In this role, you will be responsible for delivering comprehensive first-level support, addressing a wide range of user issues, and ensuring efficient and effective problem resolution. Responsibilities: First-Level Support: Provide prompt and efficient first-level technical support to end-users through telephone, email, chat, and our ticketing system. Address common user issues such as locked accounts, expired passwords, user setup, permissions management, and account management across various cloud services. Software Packaging and Deployment: Package software applications and automate installations using silent mode deployment techniques to ensure smooth and consistent software rollout across the organization. Operating System Expertise: Maintain and troubleshoot issues on current client operating systems, with a focus on Windows environments. Virtualization Management: Support and manage virtualized environments, particularly utilizing Hyper-V, to ensure optimal system performance and resource allocation. Issue Diagnosis and Resolution: Diagnose and resolve hardware, software, and network-related issues efficiently, minimizing downtime and disruption to business operations. Documentation: Thoroughly document support tickets, including all troubleshooting steps and successful resolutions. Maintain and update FAQs and self-help resources to empower users with common issue resolutions. Collaboration: Work closely with second-level support teams, escalating complex issues as needed, while ensuring timely resolution and follow-up with users. Proactive Problem Solving: Identify trends in recurring technical issues and proactively address potential problems to prevent future disruptions. Requirements: Education & Experience: IT-related degree or certification, or equivalent experience in the IT field. Demonstrated experience in providing first-level technical support in a professional setting. Technical Expertise: Extensive knowledge of current client operating systems, particularly Windows, and experience with software packaging and silent mode installation. Familiarity with Hyper-V or other virtualization technologies is essential. Troubleshooting Skills: Strong ability to diagnose and resolve a wide range of hardware, software, and network issues. Communication Skills: Excellent verbal and written communication skills, capable of explaining technical concepts to non-technical users clearly and concisely. Customer Service Orientation: A strong focus on providing exceptional customer service and a collaborative approach to teamwork. Attention to Detail: Meticulous attention to detail in documentation and problem-solving, ensuring accurate and efficient issue resolution. Language Skills: Proficiency in the German language is preferred, as the role involves supporting the German-speaking region OR C-Level English,