Information Technology Support Specialist

The IT Service Desk & Asset Management Coordinator is responsible for the efficient operation of the IT Service Desk and the effective management of the organization's IT assets. This role involves providing exceptional technical support to end-users, ensuring timely resolution of IT issues, and maintaining accurate records of IT assets throughout their lifecycle. The coordinator will also be responsible for developing and implementing IT asset management strategies, ensuring compliance with software licensing agreements and regulations, and managing vendor relationships. The IT Service Desk & Asset Management Coordinator will support the Core office and School IT Service desk activities and report to the IT Manager. As the IT Service Desk & Asset Management Coordinator, your responsibilities include acting as the single point of contact for users seeking IT support, processing incoming service requests, creating service tickets, assessing ticket resolution timeframe, and coordinating resolution schedules with clients. You will assign tickets to the appropriate technical staff, provide regular updates to users, follow up on ticket resolution progress, and ensure fast turnaround of user requests. Additionally, you will be involved in developing and implementing an IT asset management strategy, maintaining accurate records of IT assets, managing vendor relationships, and ensuring compliance with software licensing agreements and regulations. To be successful in this role, you must have basic knowledge in desktop and network support, troubleshooting in a Microsoft, Apple environment, and Linux is a plus. Experience in using basic software applications such as Microsoft OS, Microsoft Office, and Help Desk or Service Desk ticketing systems is required. Strong organizational and communication skills are essential for this position. A Bachelor's degree or equivalent experience is required, and ITIL Certification is a must. Overall, the IT Service Desk & Asset Management Coordinator plays a crucial role in providing technical support to end-users, managing IT assets effectively, and ensuring compliance with regulations and agreements. This position requires a proactive and detail-oriented individual who can effectively manage service desk operations and asset management activities to support the organization's IT functions.,