Information Technology Support Specialist -Servers

IT Support Specialist

What You'll Do

General IT Responsibilities

• Respond to and manage IT service requests via phone, email, or ticketing system.
• Troubleshoot Windows desktop operating systems (Windows 10/11), Microsoft 365 apps, and hardware/peripheral issues.
• Perform system onboarding and offboarding including account setup, access provisioning, and asset tracking.
• Recognize and escalate advanced or critical issues to business unit or global IT teams.
• Document resolutions and contribute to internal knowledge bases.
• Mentor junior IT support staff in issue diagnosis and resolution strategies.

Server Support Responsibilities

• Provide first-level support for on-premises or virtual Windows Server environments.
• Perform basic server administration tasks, including user account creation, password resets, and file share permission management via Active Directory.
• Assist with routine patching, performance monitoring, and event log analysis.
• Support and monitor file servers, print servers, and domain controllers.
• Assist in backup operations and restoration procedures in coordination with senior IT staff.
• Document local server configurations and track system health indicators.
• Coordinate with global server and infrastructure teams for larger deployments or escalations.

What You'll Bring

• Bachelor’s degree (or equivalent diploma) in Computer Science, Information
• Technology, or a related field from a recognized Indian university or technical institution.
• 2–4 years of relevant experience in desktop support and basic server administration, preferably in a mid-sized or global enterprise.
• Experience with Windows Server (2016/2019/2022) environments.
• Hands-on experience with Active Directory, Group Policy, and file/print server management.
• Familiarity with backup software and basic system recovery techniques.
• Ability to handle multiple support issues effectively in a time-sensitive environment.
• Willingness to learn server administration and become our internal expert.
• Proficiency in Windows 11/10 and Microsoft 365 administration.
• Experience using remote support tools like TeamViewer, AnyDesk, or Remote Desktop.
• Strong communication abilities in English, both written and verbal.

What We Value

• Exposure to virtualization platforms (VMware, Hyper-V) is a plus.
• Knowledge of IT security best practices or frameworks like ISO 27001 or NIST 800-53 is beneficial.
• Certifications such as Microsoft Certified: Windows Server Administrator, CompTIA Server+, or MCSA are a plus but not required.
• Excellent customer service skills with a focus on end-user satisfaction.
• A collaborative attitude with the ability to learn and adapt to new technologies and environments.
• A proactive approach to identifying and resolving problems independently or with minimal supervision.