Information Technology Supervisor

As an IT Supervisor, you will oversee the activities and performance of IT Support/Helpdesk personnel to ensure exemplary customer service to all internal customers. Your responsibilities include ensuring compliance with processes and procedures for resolving IT systems problems, coordinating with other departments to develop solutions, and minimizing cycle time for problem resolution. Your role involves developing and managing effective working relationships with other departments, providing direction and supervision to the Desktop Support/IT Support Team, assigning and prioritizing work, and promoting goals and priorities. You will oversee desktop support operations, provide technical support and training, analyze and resolve desktop-related issues, and ensure service level agreements are met. You will lead initiatives to enhance the efficiency and effectiveness of IT support services, monitor and evaluate the performance of IT Support/Helpdesk personnel, and implement best practices. Requirements for this position include a Bachelor's Degree in ECE, Computer Engineering, Computer Science, Information Technology, or related field, along with 5+ years of IT support experience. ITIL Certification is preferred. The ideal candidate should have knowledge of IT systems and equipment, strong technical writing skills, time and project management abilities, excellent communication skills, and the ability to adapt to changing work schedules. You should possess strong problem-solving, decision-making, and analytical skills, as well as customer orientation and organizational skills.,