Information Technology Specialist

Job Location-

Experience Range-

Major Areas of Responsibility:

• Interacting with internal customers and working collaboratively with them
• Implement the Global IT policies and procedures.
• Perform IT service desk operations for all support issues relating to internal systems infrastructure, hardware, and software, investigating these issues and seeing them through to resolution with interfacing to Global IT 2nd level support teams
• Responsibility for maintaining the availability, security, integrity, performance & enhancements of internal IT systems infrastructure, which includes Windows servers, LAN network, VoIP phone systems
• Install and configure desktop pc’s, laptops, smart phones, and mobile devices with appropriate software applications according to Global IT standards and IT guidelines
• Phase-in /phase-out of HW and SW and Inventory Management
• Maintain appropriate records of warranties & license information, ensuring that licenses are kept up to date and are being used according to agreements in place
• Collaborate with Global IT staff and contractors to resolve IT incidents
• Provide user training for basic applications
• Bachelor’s/master’s degree in computer engineering, Technology, or a related field.
• Experience working with MS Windows services, registry, Active Directory, O365 and remote access technologies.
• Works closely with Global IT and has a attention to details
• Experience with system administration in a client-server environment and LAN technology
• Experience with Microsoft 365 / Azure services