Information Technology Service Desk

Job Title: Service Desk

Experience Required: Minimum 2 years

Salary Package: ₹3.0 – ₹4.2(Neg LPA

Job Summary:

We are looking for a proactive and customer-focused Service Desk Executive with at least 2 years of experience in IT support. The ideal candidate will be responsible for handling service desk operations including ticket management, troubleshooting technical issues, and providing timely resolution while maintaining high standards of communication and professionalism.

Key Responsibilities:

• Provide first-level IT support via phone, email, or ticketing tools.
• Handle service desk tickets – logging, categorizing, prioritizing, and resolving issues.
• Reset user passwords and unlock accounts using Active Directory or relevant tools.
• Troubleshoot and resolve basic hardware, software, and network-related issues.
• Support users with email configurations and issues (especially Microsoft Outlook).
• Ensure compliance with defined SLAs (Service Level Agreements) and escalate unresolved tickets as necessary.
• Document solutions and contribute to the knowledge base.
• Communicate effectively with users to provide timely updates and maintain high customer satisfaction.

Required Skills:

• Strong troubleshooting and problem-solving skills.
• Good knowledge of Microsoft Outlook and Office applications.
• Experience with Active Directory for password resets and account management.
• Familiarity with ticketing systems (e.g., ServiceNow, JIRA, or similar).
• Understanding of ITIL processes and SLA management.
• Excellent verbal and written communication skills.

Preferred Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or related field.

Contact Detail:

Suman Sharma

hrdhelpdesk1@raspl.com