Information Technology Manager

Position Summary

Manager IT

Key Responsibilities

1. IT Infrastructure & Network Management

• Oversee complete IT infrastructure including servers, network equipment, firewalls, routers, switches, and wireless access points for corporate and store locations.
• Ensure stable and secure network connectivity across all Taco Bell outlets PAN India.
• Manage VPN setup, endpoint security, patch management, and data backups.
• Plan and implement preventive maintenance schedules for IT assets and systems.
• Handle troubleshooting and escalation for network, hardware, and software issues.
• Coordinate with ISPs, hardware vendors, and service partners to ensure uptime and performance.
• Manage cloud computing platforms and virtualized environments (VMware, Azure, or similar) for optimized resource utilization and scalability.

2. Vendor & Procurement Coordination

• Coordinate with existing IT vendors and identify new vendors for upcoming requirements.
• Obtain quotations, prepare cost comparisons, and assist in vendor finalization.
• Draft and review IT-related service agreements, AMC contracts, and procurement documentation.
• Monitor vendor SLAs, renewals, and ensure compliance with company standards.
• Manage IT asset procurement, deployment, and inventory tracking across locations.

3. Business Central Application Management

• Act as the internal SPOC for Microsoft Dynamics 365 Business Central.
• Liaise with the Business Central vendor for issue resolution, new feature creation, and process enhancements.
• Support business teams in resolving functional or technical issues within the system.
• Participate in testing and rollout of new modules or updates.
• Maintain documentation for system configurations and enhancements.

4. IT Operations & Support

• Provide remote and onsite IT support for corporate and outlet teams.
• Manage user lifecycle operations (account creation, access rights, email setup, etc.).
• Oversee endpoint management, antivirus administration, and user compliance policies.
• Ensure data security and adherence to IT policies and standards.
• Prepare periodic reports on IT health, incidents, and asset utilization.

5. Project & Team Coordination

• Support new outlet openings and IT setup from planning to go-live.
• Work closely with internal departments (Operations, Finance, Supply Chain) for IT enablement.
• Coordinate with service partners for implementation and support activities.
• Assist in annual IT budgeting, procurement planning, and cost optimization initiatives.

Required Skills & Competencies

• Strong knowledge of IT infrastructure, LAN/WAN, firewall configuration, and VPN setup.
• Hands-on experience with

  Sophos / Fortinet Firewalls

  ,

  Active Directory

  ,

  Office 365

  ,

  Azure AD

  , and endpoint management.
• Good understanding of

  Microsoft Dynamics 365 Business Central

  or similar ERP systems.
• Experience in vendor management, procurement, and contract coordination.
• Strong analytical, problem-solving, and troubleshooting skills.
• Excellent communication and coordination abilities.
• Ability to manage multiple priorities and work independently under minimal supervision.

Qualifications & Experience

• Graduate in Computer Science / Information Technology / Electronics (or related discipline).
• Minimum

  812 years

  of experience in IT infrastructure management, network support, and vendor coordination (experience in retail or QSR preferred).
• Certification in Networking / Firewall / Microsoft Technologies (preferred).

Key Attributes

• High ownership and accountability.
• Strong service orientation and proactive approach.
• Good negotiation and coordination skills.
• Willingness to travel to outlets PAN India as per business requirement.