Information Technology Manager

As the IT Manager, you will play a crucial role in overseeing and managing the IT infrastructure of the company, ensuring seamless operations across all locations. Your responsibilities will include providing technical support, troubleshooting hardware and software issues, and maintaining network and infrastructure systems. Additionally, you will be responsible for managing cloud data storage, POS systems, online platforms, and user accounts, among other key tasks. Technical Support & Troubleshooting: - Diagnose and resolve hardware, software, and networking issues in the office and outlets. - Provide timely resolution for outlet-related IT concerns as per company guidelines. - Troubleshoot and maintain POS systems across all locations. - Generate sales data analytics reports using analytical tools. - Ensure all office systems and IT infrastructure function seamlessly. - Support Windows OS, Windows Server OS, and MAC systems. - Install authorized software and manage CCTV security configurations. - Conduct regular audits of IT systems for compliance, security, and efficiency. Network & Infrastructure Management: - Install and configure network devices such as Firewalls, routers, and access points. - Manage biometric machines for employee access control. - Maintain network cabling, printers, and VMware ESXi server environments. - Set up new devices for employees and ensure hardware quality standards. Cloud & Data Management: - Maintain cloud data storage, backup solutions, and data filtering for system optimization. - Implement AI-driven solutions for enhanced IT operations. - Manage Google Studio dashboards for accurate analytics. POS & Online Platform Management: - Provide technical support for POS systems and online food catalogs. - Monitor digital integrations for smooth transactions across platforms. Inventory & Compliance Management: - Maintain IT assets inventory and manage vendor relationships. - Ensure software licensing compliance and track renewals for various services. User Management & Administration: - Set up user accounts, manage access permissions, and provide basic training. - Assist employees with IT-related queries and ensure systems are updated and optimized. Additional Responsibilities: - Prepare IT reports and documentation. - Provide IT support at company events and exhibitions. - Maintain a high level of professionalism and customer service. Special Requirements: - Adhere to company protocols and IT security policies. - Be available for last-minute assignments. - Accept updates to the job description as required.,