Information Technology Lead

Job Purpose:

Supervises a team of IT personnel and oversee the day-to-day operations of IT systems and components, interfacing with Emirates Group IT (EGIT) in Dubai where required. Ensures that proper support is available for all activities in the IT environment and that adequate skilled resources are present to ensure smooth functioning of the organization.

Minimum requirements:

• Must be a graduate of Information Technology, Computer Engineering or equivalent
• Excellent technical knowledge of Windows OS, MS Office suite, Networking, Telephony, printers, and other network connected devices.
• Provide leadership guidance to Developments Engineers and coordinate with relevant tech. teams, where required in cases of escalations
• Excellent written and verbal communication skills
• Minimum 5 years experience in IT industry
• Strong skills in problem solving
• ITIL experience

Key Responsibilities and Accountabilities

• Organize and oversee daily operations of applications and computer systems, following policies and practices as defined for system access, testing, change management and utilization.
• Responsible for directing the work of IT personnel, setting priorities and coordinating their activities
• Supervise team/s of IT personnel by recruiting, training and coaching, communicating job expectations, appraising performance, developing personnel growth opportunities with input and guidance from manager
• Coordinate and supervise all IT-related matters including data, wireless communications, mobile technology, telephony, security, and computer hardware and software
• Coordinate and supervise the testing, implementation and user training of the information solutions required and implemented by dnata contact centre with vendor/head office to ensure that all systems are being utilised effectively
• Supervise deployment of equipment where required and comply with the EGIT policies and standards in all installation activities.
• Recommends IT strategies, policies, and procedures by evaluating organization outcomes; identifying problems; evaluating trends; anticipating requirements.
• Support, develop, implement and oversee contingency plans to ensure business continuity in case of technical issues or organizational emergencies
• Track and maintain hardware and software inventory
• Build long term relationships with outside vendors for IT related products and services
• Work closely with EGIT, BLR Management, and other departments in the implementation of new systems/ enhancements through proper implementation plans.
• Participate in implementation of new technologies and enhancements in alignment with defined company strategies and with strict adherence to defined project management procedures. Oversee project activities assigned to team.
• Other duties as assigned

Key Competencies

• Delivery
• Open to Opportunity
• Drive
• Engaging Others

  Role & responsibilities

Preferred candidate profile