Information Technology Help Desk Support

T Support Trainee for USA and Canada market.

Looking for Freshers who have done Degree/diploma in IT, Computer Science, or a related field and looking for International IT support role.

Night Shifts

Batch starting from 4th of August.

Online interviews.

Job Summary:

We are looking for a motivated and tech-savvy IT Support Trainee to join our team.

This role is ideal for someone eager to gain hands-on experience in IT support, troubleshooting, and system maintenance within a fast-paced work environment.

Key Responsibilities:

 Responsible for providing the first-line of telephone/virtual technical support of hardware, Operating Systems, peripherals, sub-systems and/or applications for customers.

 L1 and L2 support to be provided for desktops, printers, operating systems, cloud, etc.

 Applies basic/advanced diagnostic techniques to identify problems, investigate causes and fix tech related failures.

 Takes end to end Ownership of Customer Issues until resolution and follow up as mandated by the process requirements.

 Anticipate customer needs and effectively addressing concerns related to their issue or resolution.

 Up selling and cross-selling brand products and services of Microsoft, HP, Dell, Lenovo etc.

 Responsible for effectively handling customer queries and providing exceptional customer service.

 Maintaining Consistent Productivity and consistently achieving assigned targets.

 Ability to handle clients professionally during all interfaces.

 Meet Call Quality requirements according to Call Monitoring Guidelines.

 Establish, develop and maintain positive business and customer relationships.

Qualifications & Skills:

 Degree/diploma in IT, Computer Science, or a related field.

 Basic understanding of computer hardware, operating systems (Windows, MacOS), and networking fundamentals.

 Understanding of AI tools will be preferred.

 Understanding of fundamental networking concepts (IP, DNS, DHCP).

 Strong problem-solving skills and a willingness to learn.

 Good communication and interpersonal skills.

 Ability to work collaboratively as part of a team.

We offer:

 Salary per month – 22,000 in hand (stipend) plus 3,000 Retention/Loyalty Bonus payable after 1- year completion

 Lucrative Incentives (Daily, Monthly & Quarterly)

 Medical Insurance up to 5lacs

 Meal/Refreshments

 A/C Cab Facility (Pickup & Drop) (West Delhi,South Delhi, Central Delhi and Gurgaon)

 Rotation Shifts with 5 Days working environment

Interested candidates can connect on 8700085905

Regards,

Satya