Information Technology Help Desk Support

Helpdesk Engineer with proven experience

This role requires strong troubleshooting abilities, excellent communication skills, and hands-on experience with enterprise IT tools and environments.

Your Impact & Responsibilities

• Deliver technical support for

  Microsoft Windows-based systems

  (desktops, laptops, and servers).
• Provide technical support for

  Mac OS environments

  , including setup, configuration, and integration with enterprise systems.
• Install, configure, and troubleshoot Windows OS, enterprise applications, and hardware devices.
• Manage and troubleshoot

  Active Directory

  ,

  Azure Active Directory , Intune

  , and MDM solutions.
• Perform

  advanced troubleshooting and root cause analysis

  for complex technical issues, including network connectivity, VPN, and authentication problems.
• Handle licensing inventory, compliance checks, and software deployment.
• Support collaboration tools (Microsoft Teams, Outlook, Exchange) and resolve

  escalated configuration issues

  .
• Communicate effectively with employees via phone, email, and chat in English.
• Document incidents and resolutions in ticketing systems (e.g., JIRA).
• Contribute to process improvements and implement best practices for IT service delivery.

Your Knowledge & Skills

• 4+ years of experience

  in IT support or Helpdesk roles within enterprise environments.
• Strong knowledge of

  Windows OS

  ,

  Active Directory

  ,

  Azure AD

  , and

  Intune

  .
• Solid experience with

  Mac OS administration and troubleshooting

  .
• Experience with

  MDM solutions

  , endpoint security, and asset management.
• Familiarity with

  cloud technologies

  (Microsoft 365, Azure) .
• Excellent troubleshooting and problem-solving skills, including

  root cause analysis for complex issues

  .
• Strong communication skills and ability to work under pressure.
• Knowledge of

  Linux

  – advantage.