Information Technology Executive - L1 Support (Third Party)

Are you passionate about IT infrastructure, system management, and problem-solving? We're looking for a IT Executive - L1 IT Support (On Third-Party Payroll)

Job Title: IT Executive : L1 IT Support (On Third-Party Payroll)

Location: HQ, Gurugram, Haryana

Experience: 1-3 years

Key Responsibilities:

Provide first-line technical support for IT hardware, software, and network-related issues, resolving problems efficiently and effectively.

Perform basic troubleshooting for desktop, laptop, printer, and mobile device issues.

Assist users with account setup, password resets, and access management for various systems.

Monitor IT infrastructure to ensure optimal performance.

Support users with Google Workspace (formerly G Suite) applications, including Gmail, Google Calendar, Google Drive, etc.

Provide technical assistance and troubleshooting for Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

Offer basic support for SAP-related queries and escalate complex issues to the appropriate teams.

Assist with the deployment, configuration, and maintenance of IT equipment.

Log, track, and manage all support interactions and resolutions diligently within ticketing tools such as Jira and ITSM platforms.

Collaborate with senior IT staff and other teams to resolve more complex issues.

Educate users on best practices for IT security and efficient software usage.

Maintain a high level of customer satisfaction through professional and courteous communication.

Maintain documentation of issues and resolutions.

Required Skills and Qualifications:

Bachelor’s degree in IT or related field

1-3 years of proven experience in an IT support role.

Strong understanding of basic computer hardware and software components.

Proficiency in troubleshooting common IT issues.

Demonstrable experience working with ticketing systems, specifically Jira and ITSM tools, for incident management and request fulfillment.

Experience with Google Workspace administration and user support (Gmail, Google Calendar, Google Drive, etc.).

Solid knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

Basic understanding of SAP user interfaces and common functionalities.

Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.

Strong problem-solving abilities and a methodical approach to troubleshooting.

Ability to work independently and as part of a team in a fast-paced environment.

Customer-centric attitude with a commitment to providing excellent support.

Preferred Qualifications (Nice to Have):

IT-related certifications (e.g., CompTIA A+, Google IT Support Professional Certificate, Office 365 etc).

Experience with remote support tools.

Basic understanding of networking concepts (TCP/IP, Wi-Fi).

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