Information Technology Executive (Third party payroll)

Job Description

Interested Candidates can send their resume at itcommunications.in@lixil.com Job Title: IT Executive : L1 IT Support (On Third-Party Payroll) Location: HQ, Gurugram, Haryana Experience: 1-3 years Qualifications Experience in Troubleshooting and Technical Support Skills in Network Administration and Information Technology Strong background in IT Operations Excellent problem-solving and communication skills Ability to work effectively in a team Bachelor's degree in Computer Science, Information Technology, or related field Certifications like CCNA, CompTIA, or Microsoft Certified Professional are a plus Key Responsibilities: Provide first-line technical support for IT hardware, software, and network-related issues, resolving problems efficiently and effectively. Perform basic troubleshooting for desktop, laptop, printer, and mobile device issues. Assist users with account setup, password resets, and access management for various systems. Monitor IT infrastructure to ensure optimal performance. Support users with Google Workspace (formerly G Suite) applications, including Gmail, Google Calendar, Google Drive , etc. Provide technical assistance and troubleshooting for Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). Offer basic support for SAP -related queries and escalate complex issues to the appropriate teams. Assist with the deployment, configuration, and maintenance of IT equipment. Log, track, and manage all support interactions and resolutions diligently within ticketing tools such as Jira and ITSM platforms. Collaborate with senior IT staff and other teams to resolve more complex issues. Educate users on best practices for IT security and efficient software usage. Maintain a high level of customer satisfaction through professional and courteous communication. Maintain documentation of issues and resolutions. Show more Show less