Role & responsibilities This is shift based position. Shifts are rotated for 24/7 workContinuously monitor system alarms from all kinds of IT devices in LIXILRespond to critical and major system alarms on a 24x7 basisFollow documented processes and procedures to resolve common issues related to software, hardware, and networksEscalate complex or unresolved issues to Tier 2 or Tier 3 support as needed Maintain accurate and detailed records of user interactions and troubleshooting steps in the ticketing systemProvide monitoring and KPI reports regularly and upon requestEnsure adherence to SLAs (Service Level Agreements) and other performance metricsParticipate in training and development to stay updated on new technologies and proceduresCollaborate with other Digital team members to ensure seamless support operationsSet up and maintain alarm monitoring tools and KPI dashboard under the supervision of senior engineersHandle and solve IT simple incidents by referring SOPs or KEDB (Know Error Database)Handle and solve IT simple tasks by referring SOPs or KEDB (Know Error Database)Preferred candidate profile High school diploma or equivalent; a degree in Information Technology or a related field is a plusExperience in a customer service or technical support roleExcellent communication skills, ability to explain technical concepts to non-technical usersStrong problem-solving skills and the ability to follow documented proceduresBasic understanding of computer systems, networks, and software applicationsAbility to manage multiple tasks simultaneouslyFamiliarity with ticketing systems, preferably Jira, is an advantageWillingness to work some shifts and weekends if necessary Perks and benefits

Role & responsibilities The main role of an Application Specialist is to design, implement and deploy SAP solutions to achieve defined business goals in coordination with the responsible Solution Architects and Business Process Owners.Furthermore, this position is characterized by a strong networking between different departments, regions and external service providers, as well as the daily support of operational systems. Analyze, design and implement sustainable E2E processes in coordination with the Solution Architects and Business Process Owners in a global system landscape Independent assurance of the operational systems in the Source-to-Pay SAP modules Application consulting, end / key user support and training, planning and implementation of workshops as well as global Go Live support.Preferred candidate profile Skilled in implementation, customization and maintenance of mentioned modules.Knowledge of S4HANA Suite of products& SAP Cloud application is an advantage. Experience in working across multiple workstreams to ensure aligned E2E solutions. Ability to confidently speak through E2E SAP processes and detail the integration points between different SAP modules & areas Independent and proactive work with the motivation to drive things forward and improve themWillingness to travel to support on-site implementationsExcellent communication and presentation skillsFluent English skills, other language desirablePerks and benefits Remote working and 5 day