Information Technology Business Analyst

Experience:

Communication:

Skills: Must have worked on

Education:

Shift:

Job mode:

Training

Accommodation:

The Role:

As an Analyst, you will be assigned to multiple projects depending on our needs, your interests, and expertise. The projects can vary from assisting your team in implementing, maintaining, and testing our software for new customers to managing customer accounts post-launch.

RESPONSIBILITIES:

Product Implementation:

● Work with senior team members to carry out customer implementations and program enhancements.

● Participate in the implementation design, setup, and review processes

● Identify improvements to our feedback products and processes

● Utilize Client software knowledge for testing customized software solutions

Client Management:

● Build long-standing customer relationships by improving customer feedback programs

● Provide support to client meetings by leveraging in-depth Client system capabilities

● Work with client teams in resolving technical/system-related inquiries

● Provide quality assurance support when providing features to clients

● Provide client support when analysing large sets of data

Qualification Required:

● Excellent analytical skills (including Microsoft Excel) and attention to detail

● Strong written, verbal communication and presentation skills

● Bachelor’s / Master’s degree in Computer Application (B.Sc. IT, M.Sc. IT, BCA, MCA, B.Tech Computer Engineering, B.Tech Computer Science etc.)

● Experience of JavaScript, HTML, CSS, and XML.

● GUI would be an added advantage

Preferred Candidates:

● Experience in management consulting, IT consulting, market research, and/or enterprise software client management either in college or at work to facilitate teamwork in remote settings will be preferred.