Information Security Consultant II

The Information Security Engineer II position operates in a support role implementing security, technology and innovation in the Global Security Operations Center (GSOC) environment. The Info Security Engineer II is virtually the same as Info Security Engineer I but is a promotion path for individuals that have been in the role for 5-7 years. The centers operate 24x7x365. The GSOC is a pivotal function in the Global Security organization responsible for operation, maintenance, and monitoring of the Managed Security portfolio. This function facilitates the ingress, implementation and egress of advanced client trouble / change requests for DDoS mitigation and Threat Intelligence products as well as active monitoring/response to DDoS alerts/events.

The Information Security Engineer II is expected to perform in an advanced capacity, including escalation support and on-call. Provides mentoring, training and escalation support to front line SOC personnel.

Principal GSOC Duties and Responsibilities (Essential Functions):

Perform basic to moderate changes within the managed security environment

Manage and resolve customer faults, service outage and impairment events

Monitor, triage and response to security alerts for client security events. Investigation and resolution of impairment scenarios on Managed Security products.

Mentor and train peers in the Security Operations environment

Research and implement customer generated change requests for Managed Security products

Generate incident cases and escalate to superordinate teams in accordance with time and severity-based SLA’s

Possess exceptional customer service skills

Multi-task during events

Communicate effectively with managers, customers and vendors

Maintain solid working relationships, including collaborative technical activities with peers

Develop relationships with other teams both within and outside of Security to enhance customer experience

Strong written and verbal communication skills

Analytical and problem-solving skills

Attention to detail with good organizational capabilities

Prioritize with good time management skills

Qualifications & Skills:  

Required (education / experience / skills / competencies) Requires Bachelor’s degree in related field plus 2 years relevant experience or equivalent combination of education and experience.

Preferred

4-5 years in a Security Operations environment

Demonstrated understanding of Denial-of-Service concepts and attack vectors, mitigation options

Demonstrated proficiency in routing and networking skills, including the ability to:

Troubleshoot BGP and BGP community strings

Review and analyze packet captures

Demonstrated proficiency in configuring Access control Lists

      Certifications In specific security technologies such as Fortinet, Arbor, Radware, Palo Alto, Cisco or Checkpoint.

      Security industry certifications (examples):

o  CISSP

o  CRISC

o  CISM

o  Security

o  CCNA

o  ACIA

o  CCNA

o  CEH

o  ITIL Foundations

Advanced knowledge and skills of at least one programming language (python preferred)

Mandatory Skills

"We are an equal opportunity employer committed to fair and ethical hiring practices. We do not charge any fees or accept any form of payment from candidates at any stage of the recruitment process. If anyone claims to offer employment opportunities in our company in exchange for money or any other benefit, please treat it as fraudulent and report it immediately."