Industrial Trainee

Lodha Group

0 - 1 years

0 Lacs

mumbai

Posted:11 hours ago| Platform:

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Skills Required

housekeeping parking query resolution mis service desk industrial trainee billing ups analytics crm

Work Mode

Work from Office

Job Type

Internship

Job Description

1. Resident Interaction & Query Resolution

Serve as a front-line representative to address walk-in, phone, and email queries from residents.
Assist residents with information related to amenities, community rules, maintenance, billing, events, and other services.
Log all queries and service requests in the CRM and ensure timely resolution through coordination with respective departments.

2. Service Desk Operations

Maintain a professional, courteous, and helpful demeanor at the Citizen Center.
Manage queue systems and ensure a smooth flow of citizens for different services.
Issue forms, accept applications (e.g., NOC, parking, ID cards), and assist with documentation where needed.

3. Coordination & Follow-ups

Follow up with internal departments (maintenance, housekeeping, security, etc.) to ensure service completion.
Escalate unresolved issues to the relevant authority and ensure closure with feedback from residents.

4. Record Keeping & Reporting

Maintain accurate logs of citizen interactions, requests, and escalations.

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