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Industrial Operations Engineer

Industrial Operations Engineer

Capgemini Engineering

3 - 7 years

0 Lacs

haryana

Posted:3 days ago| Platform: Shine logo

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Skills Required

team leadership technical support compliance rostering succession planning coaching training leadership development performance metrics csat communication skills client handling staffing management nps organizational skills timemanagement

Work Mode

On-site

Job Type

Full Time

Job Description

The core responsibilities of this position include managing a team of Technical Support Engineers by directing, administering, and controlling day-to-day operations. You will be responsible for ensuring compliance with established company and regulatory guidelines to provide high-quality service and an extraordinary customer experience. Additionally, managing staffing levels through appropriate hiring and attrition management, as well as scheduling and rostering, will be key aspects of this role. It is essential to promote the development of the area management team and succession planning through coaching, training, and leadership development initiatives. The ideal candidate should have proven work experience as a Team Leader or Front Line Manager for a Technical Team, possess in-depth knowledge of performance metrics such as NPS and CSAT, demonstrate strong organizational and time-management skills, and exhibit excellent communication and client handling abilities.,

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Industrial Operations Engineer