Incident Manager

PureSoftware Pvt Ltd

7 - 10 years

10 - 14 Lacs

noida

Posted:15 hours ago| Platform:

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Skills Required

major incident management nas san process release management confluence smtp workflow service management change dns storage ntp itil certified system operations application incident management itil processes linux infrastructure services communication skills jira

Work Mode

Work from Office

Job Type

Full Time

Job Description

6-8 years of experience in a similar operations function within a high availability (HA), 24x7, mission critical operations environment
Experience with Jira, Confluence and Service Now
Knowledge of incident analysis practices
System administration experience on both Linux and Windows servers
Experience administering Server Infrastructure & instances, and network infrastructure (switches, routers, firewalls, etc.)
Experience creating and maintaining Operational Reports
Experience in a similar operations function within a high availability (HA), 24x7, mission critical operations environment.
Bachelor s degree in computer science or a related technology field or equivalent experience
Superior verbal and written communications skills, including leading phone meetings related to mission-critical incident triage
Ability to participate in an on-call rotation for the Incident Commander role including off-hours and weekends
Must be process-oriented, energetic and an analytical thinker
Extensive experience in troubleshooting operating-system and application-level problems
Solid understanding of ITIL Methodology , Incident management process and workflow, Change and Release Management, infrastructure services, with exposure to Linux and Windows Servers
Understanding of concepts and technologies such as, but not limited to: cloud computing, server clusters, high availability network configurations, DNS, SMTP, NTP, NAS, HTTP, Storage technologies (SAN, NAS, Block Storage, Object Storage) and Database concepts.
Able to assimilate knowledge of new systems quickly and be adaptable

Roles and Responsibilities

6-8 years of experience in a similar operations function within a high availability (HA), 24x7, mission critical operations environment
Experience with Jira, Confluence and Service Now
Knowledge of incident analysis practices
System administration experience on both Linux and Windows servers
Experience administering Server Infrastructure & instances, and network infrastructure (switches, routers, firewalls, etc.)
Experience creating and maintaining Operational Reports
Experience in a similar operations function within a high availability (HA), 24x7, mission critical operations environment.
Bachelor s degree in computer science or a related technology field or equivalent experience
Superior verbal and written communications skills, including leading phone meetings related to mission-critical incident triage
Ability to participate in an on-call rotation for the Incident Commander role including off-hours and weekends
Must be process-oriented, energetic and an analytical thinker
Extensive experience in troubleshooting operating-system and application-level problems
Solid understanding of ITIL Methodology , Incident management process and workflow, Change and Release Management, infrastructure services, with exposure to Linux and Windows Servers
Understanding of concepts and technologies such as, but not limited to: cloud computing, server clusters, high availability network configurations, DNS, SMTP, NTP, NAS, HTTP, Storage technologies (SAN, NAS, Block Storage, Object Storage) and Database concepts.
Able to assimilate knowledge of new systems quickly and be adaptable

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