Inbound voice process | Ahmadabad | Full-time Part-time

Customer Service Executive (Inbound Process) Full Time / Part Time

Company Name: Justdial Ltd

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We are looking for enthusiastic and customer-focused individuals to join our Inbound Customer Service Team.
If you have good communication skills and enjoy helping people, this is the perfect opportunity to start or grow your career in customer service.

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Roles and Responsibilities

• Handle inbound customer calls and provide accurate, timely resolutions to queries.
• Maintain service level agreements (SLAs) and ensure a smooth customer experience.
• Manage escalation calls professionally and ensure issues are resolved effectively.
• Work in rotational shifts within a 12-hour process window (9:00 AM to 9:00 PM).
• Follow standard operating procedures and meet daily productivity goals.

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Desired Candidate Profile

• Minimum qualification: HSC (12th Pass).
• Graduates are eligible for additional salary benefits.
• Fluent in Gujarati and Hindi (must); basic understanding of English required.
• Strong interpersonal and communication skills.
• Freshers and experienced candidates (up to 3 years) are welcome.
• Part-time shifts (5 hours) available ideal for college students.
• Full-time shifts (9 hours) available for regular positions.

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Salary Details

Full-Time: 16,308 per month

Part-Time: 11,508 per month

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Key Skills

Inbound Calls, Voice Process, Customer Service, Customer Support, Call Center, BPO, Inbound Customer Care, Customer Handling, Gujarati, Hindi, Communication Skills, Problem Solving, Customer Query Resolution, Customer Relationship, Call Handling, CRM, Fresher Jobs, Customer Support Executive, Customer Service Associate

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Perks and Benefits

Training provided for all new joiners Friendly and supportive team environment Opportunities for performance-based growth

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Apply Now

If youre ready to be the voice of our brand and deliver excellent customer experiences, apply directly on Naukri or email your resume to [tulsi.vajani@justdial.com, krishan.dutt@justdial.com].

For more information, contact [70690 26100]