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Spectrum Talent Management
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Inbound Customer Service Agent _F2F Interview

Inbound Customer Service Agent _F2F Interview

Spectrum Talent Management

1 - 4 years

|

3 Lacs

mangaluru mysuru

Posted:3 days ago| Platform:

Apply

Skills Required

inbound process inbound customer service customer service financial services/card services multilingual customer support inbound calls

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Responsibilities:

Handle inbound calls from card members, providing support on account balances, order status, and payment decline reasons.
Capture and document customer complaints in a professional and empathetic manner, ensuring accuracy based on the issuer's protocols.
Demonstrate active listening and adapt communication style based on the customers tone, cultural context, and emotional state.
Manage complex customer issues efficiently, ensuring timely and satisfactory resolution.
Maintain effective call control, ensuring smooth transitions and proper call direction.
Utilize multiple tools and systems while speaking with customers (multi-tasking), including navigation across multiple screens and accurate data entry.
Display verbal clarity, proper grammar, and natural pacing during calls in all three supported languages.
Accurately set up or act on cases as needed, following company guidelines and compliance rules.
Complete assigned training, demonstrate self-directed learning, and adapt quickly to process or policy changes.

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Spectrum Talent Management

Talent Management

Los Angeles

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