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IN-Sr Technical Consultant - Cloud (Change Management, ITIL, ITSM)

6 - 9 years

7 - 9 Lacs

bengaluru

Posted:1 day ago| Platform: GlassDoor logo

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Skills Required

management itil escalation analysis design optimization mentoring vmware troubleshooting storage network architecture drive security compliance governance risk patch planning benchmarking support engineering certifications linux virtualization backup networking scripting automation powershell python ansible terraform monitoring orchestration communication collaboration flexibility

Work Mode

On-site

Job Type

Part Time

Job Description

Scope:
The Sr Technical Consultant – Cloud acts as the point of escalation for infrastructure operations, responsible for handling complex issues, driving root cause analysis, and implementing long-term solutions. This role also contributes to infrastructure design, optimization, and strategic initiatives, while mentoring L1/L2 teams and ensuring adherence to best practices. Our current technical environment:
  • Microsoft Azure
  • VMware ESXi

What you’ll do:
  • Serve as the technical escalation point for critical incidents and cross-domain issues.
  • Perform deep-dive troubleshooting, root cause analysis (RCA), and long-term fixes for recurring problems.
  • Lead infrastructure upgrades, migrations, and complex changes across compute, storage, network, and cloud environments.
  • Work closely with L3 and architecture teams on solution design, providing operational insights and recommendations.
  • Drive process improvements and establish advanced SOPs, runbooks, and knowledge-sharing documents.
  • Collaborate with security and compliance teams to enforce governance and risk mitigation.
  • Engage with vendors for escalations, patch management, and advanced product support.
  • Contribute to capacity planning, performance benchmarking, and cost optimization efforts.

What we are looking for:
  • Bachelor’s degree in IT/Computer Science/Electronics (preferred) or equivalent diploma.
  • 6–9 years of experience in infrastructure support/engineering roles.
  • Change manager/change management expert.
  • Leading and driving bridge calls.
  • Relevant certifications (e.g., Microsoft, Red Hat, VMware, CCNA, ITIL Intermediate) are highly desirable.
  • Expertise in at least two core domains (e.g., Windows/Linux servers, virtualization, storage/backup, networking, cloud).
  • Strong troubleshooting and analytical skills for complex, multi-layered issues.
  • Experience with scripting/automation (PowerShell, Python, Ansible, Terraform, etc.).
  • Familiarity with enterprise monitoring, ITSM, and infrastructure orchestration tools.
  • Good understanding of ITIL processes with experience driving problem/change management.
  • Strong communication and collaboration skills to coordinate across teams.
  • This role involves rotational shifts, including night shifts, to provide 24/7 application support.
  • Flexibility to work weekends and public holidays as per shift schedule.
  • Ability to handle responsibilities independently during off-hours.
Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here:
Core Values
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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