Import Customer Service Executive

We are seeking a customer-focused professional with a proactive attitude to join our Imports Customer Service team.

Roles & Responsibilities

· Act as the first point of contact for customers on all import-related queries.

· Provide timely updates on shipment status, delivery schedules, and documentation requirements.

· Coordinate with overseas agents, carriers, CFS/CHA, and shipping lines to ensure smooth movement of cargo.

· Share pre-alerts, arrival notices, and delivery orders with customers.

· Liaise with internal departments including Imports Desk, Documentation, Pricing, and Accounts for seamless service delivery.

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· Handle escalations, resolve service-related issues, and ensure customer satisfaction.

· Maintain Import Job Data in our in-house software and generate daily/weekly status reports.

· Support in job closing, billing coordination, and payment follow-ups as required.

Minimum Qualifications and Experience:

●     Knowledge of Imports – Candidates with a logistics background will be preferred.

●     Work Experience: Minimum 2-3 years in Import Customer Service.

●     Minimum Graduate.

Language and IT Proficiency

●     MS office (Word & Excel)

●     Language Proficiency – English, Marathi and Hindi

· Strong customer service orientation.

· Excellent communication and interpersonal skills.

· Ability to prioritize and multitask.

· Problem-solving and adaptability.

· Team player with attention to detail.

Salary: As per the industry and company norms

Shortlisted candidates will be contacted.

Interested candidates can send their profiles to