Implementation Lead

entomo is an Equal Opportunity Employer. The company promotes and supports a diverse workforce at all levels across the Company. The Company ensures that its associates or potential hires, third-party support staff and suppliers are not discriminated against, directly or indirectly, as a result of their colour, creed, cast, race, nationality, ethnicity or national origin, marital status, pregnancy, age, disability, religion or similar philosophical belief, sexual orientation, gender or gender reassignment, etc. 

As an Implementation Lead at this company, you will prioritize the goals and needs of our customers. Implementation Leads form a direct relationship with customers and provide them with timely value propositions. Implementation team works with customers to help them with product onboarding, technical implementation support, understanding the business use cases and map it to the product features. 

Essential Skills:

• Should have a customer first approach while implementing a technology product and can independently lead the project in a highly consultative and proactive manner. 
• Should be able to work with cross-functional teams (e.g., Product, Sales, technology) to quickly come up with solutions that achieve customer objectives. 
• Adept in client relationships and capable of engaging in business-level and technical conversations at multiple levels of the organization. You are empathetic and a good listener. 
• Constantly strive to improve customer health metrics like product implementation time, CSAT, LTV, repeat purchase, churn, retention, NPS, upsell and cross-sell. 

Requirement and Qualifications:

• 6+ years of experience working with enterprise-level strategic customers on technology solutions. 
• Ability to understand complex business requirements. 
• Ability to quickly learn and explain technical concepts. 
• Good project management skills. 
• Strong critical thinking skills and ability to draw insights to improve the product and customer experience. 
• Very good verbal and written communication & presentation skills. 
• Knowledge of technology solutions like APIs, integrations, SQL, AWS, Pendo, Hubspot, Freshdesk would be a big plus. 
• Very hands-on experience in Excel sheets and advanced data analysis. 
• Excellent communication skills and experience working with a Cloud/SaaS company would be ideal.